HP Pavilion has black screen problem [Solved/Closed]

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6
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Friday January 9, 2009
Last seen
March 31, 2009
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Hello,
i dont know how to fix my hp pavilion 6000 series
the laptop is working,have the necessary sounds after I
turn it on,but the problem is that the screen stays always black
..i connect the lap top to tv screen,it shows that everything is working properly, even I reinstal the windows vista with new one ,by looking the tv screen and usind the butons on my lap top
..so I just have no idea way my screen is black,when the compiutar is working properly
..please if any body has ideas how to fix it....
thanks in advance...
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20/31 replies

Best answer
322
Thank you
My black screen problem disappeared when I began to open the screen to a wider angle before pushing the power button. If the angle of the screen to the keyboard is less than 90 degrees it appears to trigger the problem. By opening to wider than 90 degrees, the problem goes away. Once the screen is activated it doesn't matter what angle the screen is put at. The wide angle is only necessary at boot up. This leads me to believe that it is a hardware issue. This may be an easier and less violent solution to the problem than pick the thing up by the screen. Hope this helps someone.

Thank you, Mark 322

A few words of thanks would be greatly appreciated. Add comment

CCM has helped 2379 users this month

Hi Mark
Wondered if you can help, I have a HP Paviliondv6000. When I turn on it beeps 3 times (one long and 2 short beeps) I have tried the unplug the battery and hold down the power key approach without any luck. Do you have any other suggestions?
Thank you Mark
Fixed the problem great advice was pulling what was left of my hair out, my wife will be happy she has her laptop back
MArk, Thank you so much. You are a lifesaver. I was trying everything and was about to bring it in and then seen this and it worked miracles. Appreciate the help.
for over 6 months I have been trying to figure it out went to three people they couldnt figure it out then I see this and it worked thank you soo much you saved me alot of time and money!!!
162
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hi, to all who have that black screen.
dont listen to all those who tell you to buy a new lcd...
there is a way to fix it.

remove battery, remove plug and hit the power button for 30 seconds.
then put back the battery and start your computer
once you see something on the screen , plug the cord.

it works for me all the time.



the black screen always comes on when my battery dies..... i've done this a million times!
Thank you! This worked perfectly!
76
Thank you
i had this problem BEFORE. the way I will tell you will work %90 first of all if you can remove the ram memory DO IT SO if you cant try without removing FIRST.

-remove battery pack(if you can romove memory ram aswell) and wait 10 mins
-now start charging laptop without battery pack for 2 mins
-unplUg the power AND press and hold the power button for 45 seconds
-REPLUG THE POWER CABLE BUT DONT PUT THE BATTERY PACK YET

NOW OPEN THE LID WIDER YOU CAN PRESS POWER BUTTON YOU WILL SEE YOUR SYSTEM WILL START ONCE YOUR SYSTEM BE READY SHUT IT DOWN PUT THE BATTERY PACK BACK AND CONTUNUE TO USE YOUR LAPTOP
Thanxs Hasan U R the best !!!!
My laptop is working just fine. I just have one problem now...I'm afraid to shut it off !!! LOL
LiLi--THREE BEEPS MEANS THAT THERE IS NO RAM IN YOUR COMPUTER OR THAT IT HAS GONE BAD. LOOK INTO REPLACING THE RAM.
ultraz_1908
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Saturday February 7, 2009
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June 4, 2011
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when u see windows welcome screen (when loading) press F8 repeatedly
ashley10
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Thursday May 20, 2010
Last seen
May 20, 2010
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Hello Hasan, I followed your procedure and it did worked but the problem is on the second time I wanted to use my laptop same problem occur and I tried again your instructions but this time it didnt help. What would I do? Thanks
I thought this was a joke, but after 3 hours of trying everything else...I thought "what do I have to lose?" Oh my gosh! It WORKED! Thanks Hasan. You saved me a coupla hundred bucks and the hassel of touting this HP to my computer tech. You rock!
31
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Here is my checklist to determine why you have a black screen.

+++++++++++ WHAT IS NOT YOUR PROBLEM ++++++++++++++
1) Firstly,,, your video card is fine, as if it was damaged the picture would be black on external monitor too.
2) The drivers are fine for same reason listed above. (Although you should still see if update available)

+++++++++++ CHCKLIST TO DETERMINE YOUR PROBLEM ++++++++++
1) Open case and to make sure power and data cables for screen have not come loose.
2) If cables are intact than you have either a problem with your screen, backlight, or inverter.
3) To Test,,,
a) Remove laptop screen and try it in another laptop...
b) If lcd screen works in other laptop than your inverter is shot.

+++++++++++ SOLUTIONS +++++++++++++++++++++++++++++++++
1) If screen works in another laptop, check YOUR cables in other laptop to see if they are faulty, if cables are fine than the inverter is shot and replacing LCD screen will NOT fix the problem, but waste your money.
2) If its determined LCD screen is dead, buy a new one. (Most laptop screens are interchangable)
a) Do not feel compelled to pay more for a brand-specific LCD, Just make sure you get compatible LCD.
b) Get correct size (14.4, 15, 15.4, etc. and resolution (VGA, SVGA,XGA)

3) If; using above criteria you realize it is your inverter board that has failed follow these steps.
NOTE FOR NEWBIES: (Inverter is little computer boatd, about 2-3 cm. x 10-20 cm located above
keyboard and just below monitor with at least 1, mabye 2 plugs connected to LCD)

4) Inverters are generally much more system-specific than LCD screens.
a) To replace inverter, note all possible information. Remove inverter (simple 2 screws and remove cables
Check for part number, etc on top and bottom. Note all info and laptop's exact model #.
b) Google,,, starting with inverter part number to find your replacement part.
C) Otherwise try googling laptop replacement parts sites and use either inverter # or laptop model#.

Now you know how to fix a black screen problem for any laptop made in the last ten years!

GOOD LUCK, ALL THE BEST,
Ste-
29
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I had the same problem with an HP Pavillion Laptop (N5290). Computer would start to boot and the screen would go black. I tried everything humanly possible and stumbled onto the solution to resolve it.
1. Plug the AC Adapter into the Notebook PC.
2. Press and hold the Power button for 5 Seconds to turn off the PC.
3. Press and hold the F10 key while you press the Power button to turn on the PC. Release the F10 key after text is displayed on the screen of the PC.

The text on my screen read "error 44 Stuck Keyboard Key."

I could not visibly see any key that was stuck in the down position but I started punching each and every key on the keyboard. Suddenly, the screen came alive - the system booted up - went straight to Windows XP.

Hope this helps someone out there.
I got a strange prbolem.

when I power on the laptop the screan divided into 2 horizantal mirrors with a horizantal white line in the middile?

it's appear from the BIOS and due to Windows Vista cannot start and it crash by getting me to the blue death screan.

i able to get to the save mode with this 2 mirrors then I trried anything but didnt work.

i try to black screan issue but it didnt work.

how to get the screan back into normal?
Don't ever use yur laptop in the surfaces like bed and all.. Use it only in hard surface coz there will no proper air circulation in the surfaces like bed...and the problem like blank screen and others start to appear.....
hey thanks it worked m so glad
26
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ATTENTION ALL HP PAVILION NOTEBOOK USERS WITH A BLACK SCREEN PROBLEM !

I have the answer, the problem is that your screen cable has been damaged due to constant opening and closing of the lid. This cable connects just above the keyboard under the speaker casing and runs by the side of the screen hinge up to the back of the screen and connects at the top.

Basically, the cable runs between the base of the laptop and the back of the screen and there are about thirty tiny wires wrapped up with tape. When I took my laptop to bits I removed this cable and re attached x4 broken wires using additional super fine wire ply and tape. The ideal would be to solder the new wire. My tip is to burn away the wire casing using a match/ cigarette lighter very briefly then rub off the plastic to expose the wire using finger and thumb.

If you don't have the skill level to repair broken wires then simply buy a new screen cable, when you open the laptop up there is a code under sticker on the cable. You can buy them from any good HP spare parts retailer for upwards of £15.00.


To remove the damaged cable, to the following.

1. Remove the battery and power cable.
2. Remove all the rubber pads from the inside of the screen to expose screws (x5) (dont unscrew at this stage)
3. Tip the laptop over and remove x6 (I think) sliver screws from within the battery compartment. (These screws hold on the speaker cover above the keyboard that also houses the quickplay buttons volume and power button)
4. Very carefully using a flat blade screwdriver prise off the speaker cover around the left and right hand side of notebook. DO NOT PULL COMPLETELY OFF THIS COVER UNTIL YOU UNPLUG THE ATTACHED QUICKPLAY WIRE !!!
5. Once this speaker cover is completely removed then you will see x2 hinge covers that are kept in place with a screw on each. Remove each of the screws then gently prise off the hinge covers being very careful not to disturb the wires that run around them.
6. Next is to remove the inner screen cover surround. All the screws should already be exposed, remove them all now and them very carefully prise the casing off using a flat blade screwdriver.
7. At this point you will now see additional screws attaching the lcd screen to its mounting plate X3 at each bottom corner and x2 at the top. Remove all of these screws and this will allow access to the back of the lcd screen.
8. You now need to remove the cable which should be in plain view front and back. Firstly disconnect from above the keyboard using a screwdriver to gently prise off the clip. Next remove the plug from the inverter (a long strip of circuit board that runs at the bottom on the screen. Only disconnect the left hand end that connects to the screen cable. Once these two have been released, go around the back of the screen (helps to gently move the screen hinge forward for this bit. Remove the celloptape that holds the bottom of the cable in place, then remove the plug at the top of the screen by firsly removing the holding tape. Be very gently and pull out using both hands gently wriggly out the socket.


At this point the cable should be free and can be gently removed from the note book for either repair or replacement. Repair is quite simple if you are handy with electronics but beware, the cables inside the black tape wrap are very very small. It is delicate work. If you can't fix then replace by quoting the code number on the cable sticker.

Refitting is the opposite of the removal, just remember to be very careful with the cable placement and when starting to open and close the lid again, do it very slowly the first time to ensure no part of the cable is trapped.


THE JOB IS DONE !!!! HAPPY DAYS.
18
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Try Pressing CRT/LCD (F11) on your computer. that may work!
11
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I reported the to the Better Bus Bureau - I've had a black screen for over a year - HP refuses to fix although they recognize the problem in several of their other laptops (if you have one on the list they'll fix yours http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=uk&docname=c01087194) not the DV9500 though? This is my first and last HP ever!

Report them please if you've had no luck with customer service - it's not fair they get away with selling comps with the same known problem over and over and not resolve when people call it in.

The Better Business Bureu says use the San Jose office btw. I called to make sure as they're are several diff addresses for HP listed in the BBB.

Good luck all!
Had the same problem. tried resetting by removing battery etc. no luck. hooked it up to external monitor, pressed fn + f4 to toggle it over to external mode. it started to display on the external monitor then stopped. I pressed fn + f4 again thinking it would help. Then the laptop screen started to flicker and then came on! so far so good it has been working for an hour. What the heck was that all about??? Obviously I'm glad it's working but I can't say I am very confident.
> cjg -
Did the same as you by hooking up an external and tapping fn+f4 and voila,the screen works on it's own on start up.Thanks.
Go to the BBB, FTC, your states AG. Get the word out. HP sold thousands of these laptops with bad Nvidia GPUs in them, and knew it early on. They dumpped them onto unsuspecting consumers and refuse to even admit there is a problem.
I just had an experience that makes me believe they are designing them to fail. The LCD screen on my HP Presario C700 became intermittent. I opened it all up and found that there was a small circuit board at the bottom of the screen that had exposed terminals right next to a grounding plate. If they touched, the screen lost backlight power. The only solution was to reboot. There was a small, soft buffer to keep these two parts separate, and if that got compressed, the short would happen. Now here's the weird thing. The grounding plate that creates the short is INTENTIONALLY there. It seems to have no other purpose than to be in close proximity to the charged circuit board. If you wanted to design something that would go out in a few years of use (but beyond the warranty policy), this would be a good way to design it!
I'll never, ever buy an hp again. Customer care sucks. My dv2700 died after the warranty expired and they wanted me to cough up the equivalent of $800 to fix it. Talk about getting fried in your own fat.
7
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I had the same problem with my pavilion dv 9000 and I coudn't fix the problem.
The only thing that I can say is not to buy HP notebook.
See below if your notebook series and product number are on the list and repair it for free.

http://h10025.www1.hp.com/...
Wow thanks. This worked on my daughter's HP Pavillion dv 6000.
I turned off the computer unplugged the power and took my battery out. then put the battery back in and restarted. everything came back. its all good!
Thanks!!! It totally worked for me!
Thanks a lot! I was worried and thinking my laptop was ruined, it worked perfect!
7
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its the screen problem put it on tv it will work good
5
Thank you
Hello all,

I have the same problem. I am suing HP pavilion dv5t which I bought on october 2008. I can connect to the external monitor though. So the problem should be with the monitor.

I talked to the customer service through chat and they were ready to provide me free mail service to send the laptop for repair. Since I am currently residing outside USA, I could not use that service and instead contacted the only available authorized service provider in my current location (Nepal). The said they will replace my monitor but it will take a month for that as they have to file the complain to Singapore and upon investigation on my product and warranty, they will send the new monitor.

Have to wait for a month to get my laptop repaired and its not even sure that it will be repaired in a month.
i have hp dv2533xt and it has the same problem(black screen). and I pull everything apart I mean everything, such as cpu, keyboard , ram hdd ... then take the motherboard out.
1. using heat gun and heat up the GPU slowly for 2 mins
2. put it back together
3. turn it on
4. WOW it work till now. ( I have problems in april 09)
i use laptop everyday and leave it on like 24hrs . yeah amazing hey.

i found this method on youtube. type in sear at youtube hp pavillion blackscreen and it with show you how to fix it. and don't forget to put more thermal compound on cpu and GPU when u put it back together. took me 1hrs to do this. good luck to u all
> blackmask78 -
Since I was able to fix my problem from this forum I though I would add one thing in case someone has the same thing going on. My dv6000 would power on but the screen would stay black. I figured the screen was out and I just let it sit there for months then today I read the forum and brought it into work to see if an external monitor would work. Nothing showed up on that either. So after reading alot of posts I reseated the ram and hard drive, put the battery back in and it was totally good. So I would just suggest reseating the ram because apperantly if it is loose it can interrupt the laptops startup process.
> GoJayhawks -
Un grand merci à tous qui apportez chacun des solutions et améliorations. J'ai réparé grace à vous mon ordinatuer HP PAVILLON DV 6500 qui était avec écran complètement noir depuis des mois, même un infortaicien m'a dis que c'était la carte grahique et comme elle était intégrée à la carte mére je n'avais vu le coût pas d'autre solution que de chnager de portable. Encore merci, je viens de gagner quleques jours de saliare.
Hi iprashant,
I am in the same postion as ur's. I too own DV5T1000 and exactly same problem as urs. I am in India now.
Please let me know if you had resolved your issue and how.
i have a HP Pavilion DV9000. it appears with no display.. lights blink 4 times but no beeps.. what should I do?? pls help me...i already replace the memory but no works..
4
Thank you
I fixed my problem simply by removing and re-inserting the battery.
you didn't have a problem duh lol
i had the same problem... tried to do a power on a couple of times... but did not work... and then tried removing and re-inserting ... as you said.... and it worked!! yeyeyeye :)
i have another solution , If you are trying to turn on your laptop with any Network USB UNPLUG IT FIRST
3
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hi all
i v the same issue here in DV6000- I agreed thats the best thing STOP BUYING THE DAMN HP..
i did read alot solutions in mise. sits- but didnt works with me..
may it help ypu guys.
1-press F8 after turn on th laptop.
2-remove HDD and battery ans pressing turn in for while (10Sec.) then connect ur laptop
with power cable.. then turn on they said screen will start workin..
I have a DV6000 and had the black screen issue. Tried the remove power and battery and HDD hold power button down for 10 sec, then put HDD and battery back in and applied power adapter and IT WORKED.... I have video again.

Thanks...
Hi, What is HDD?
HDD - hard disk drive
hi can you give me steps on how to remove battery for dv 6000....it seems screwed at the back...do I need to unscrew this or is there a faster way? please help...thanks!
a laptop batery should not be screwed in there is a switch you slide one way and the battery will pop up and then you can pull it out
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I've had the same problem too with my laptop. I have the same kind and I just learned how to solve this. Since you can connect your laptop to your tv, its easier. You have to go to start and in the search box type in system restore. It may take a minute but it will show up. Once it comes up, it will show you the date that you can restore it back to. You may not want to do that date so go to where it says choose a different restore point and click next. It will then display all the other dates that you can restore your laptop to. Choose one but maybe not the most recent one. You will have to close all other windows you have open before you start it. The system restore will then well, restore your laptop and restart it when it's done. You should see the windows logo come up when it comes back on and you will be able to type in your password. Your screen should show.
3
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Try this link, HP have a step by step guide to solving the problem

http://h10025.www1.hp.com/...
2
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Your laptop's graphics setting has been changed entirely or some kind of fault in files made this happen. The easiest solution take off the battery and also the a/c adapter plug from your laptop. make sure that there are no external devices or cables connected to the laptop after that press the power button for 30-60 sec's and then put the battery pack back into your laptop and now try turning it on. What does this do? well it changes the computers setting back to normal ex. brightness level, resolution, and other settings. I hope this helps. use this link for more help http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00372748&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

If it still doesn't work then try this procedure...if your laptop gets damaged by doing something wrong or not following steps properly then blame yourself not me.

try taking out the ram sticks and then wait for about 5 mins and then put them back in but only one.
follow these steps from the link on how to take the ram sticks out of the laptop.
http://h10032.www1.hp.com/ctg/Manual/c00737799.pdf

when your done try connecting your laptop to another desktop monitor or t.v by hdmi or vga port.

If it shows up on your monitor then try to fix the problem by changing graphic properties or maybe reinstall windows (sometime helps). If your lcd screen and the monitor doesn't show up still then try repairing it by a professional. The problem might be in the hardware (lcd screen, motherboard, graphic card).

Hope this helps you out!!!
1
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hi, I have an hp pavilion dv6000 and recently I have had similar problems. Most times when I turn it on the botton half of the screen is blank or fuzzy..thus making it unreadable. I actually pick up the computer by pulling on each side of the screen...just jiggling it and it always corrects the problem for me. It makes me think the problem is with the connection between the laptop and the screen.

Works for me...interested if it would work for anyone else...seems like this is a common problem.
> tradwinds -
This answer rescued my husband from a spiraling desperation over his HP DV6500 laptop's sudden inability to reboot. Screen was black and computer would not come back on. He was fearing the worst. I found this forum through a Google search in a mere 5 seconds and this particular answer in under 60 seconds. Not more than 2 minutes after that his computer was on and he was bowing down in adoration. lol. I love Google and the Internet! Thank you tradwinds for your post. It was a miracle cure!
> tradwinds -
Thanks heaps, I thought my laptop was gone. Create yourself a great life :)
> tradwinds -
Thanks so much. I was ready to buy another laptop, but your tip worked:

I've been having the same problems with the black sreen issue on my pavilion dv9000. I read that if you unpluge and remove the battery then hold down the power button for 30-60 seconds. then repluge the power cord in fire it up and put the batter back in and walla fix and go to go.
> tradwinds -
Thanks a million times. It works for me too!!! :)
Thanks for your comment. It worked for me as well. I have pavilion dv6000 series. I removed the battery before jiggling it
1
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I have been dealing with this problem for a few months. I didn't know until a few minutes ago that HP was a terrible company to invest in. This is what I do every time I start up my dv2000:

1. Remove both the battery pack and power cord.
2. Put the battery pack and power cord back in.
3. Turn the laptop on, then turn it off by holding down the power button until it turns off, and turn it on again.

This sequence surprisingly didn't take me very long to figure out. Before trying this sequence it should be noted that turning off any PC by holding down the power button could potentially do some damage to the computer, but I've done it thousands of times so far and I haven't encountered any problems.

I'm going to try the "less than 90 degree monitor tilt" approach now lol
1
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Thanks everyone, I had a coworker who had this issue. What worked for her is removing the battery, unplug the ac adapter and hold the power button for a few seconds, she then put the battery back in and pluged the laptop and it came back on.
0
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Future warning to all you people that own a HP 6000 Series.
My Laptop used to work, I tried rebooting a few times it used to for for a few months, and then all of the sudden it all went black forever, I even tried taking the Batt out didn't even work, I took it to a repair shop and not even they can fix it, they said the start up screen just wont boot, so in the end I took it to HP :( I didnt get it back yet, so lets see what they have to say.
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