Mouse/touchpad not working after update [Solved/Closed]

Anton - Jan 17, 2009 at 06:22 AM - Latest reply:  toto
- Jul 18, 2017 at 01:48 AM

I downloaded a windows update on my new delll Inspiron. Now I cannot use the touchpad for controling the cursor and in its place is a tablet pc input pannel. How do I get rid Aaarrrgh
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Thank you
Heya - I've been at this for hours and have read so many of these posts I think I'll do my part...
I have a dell latitude d610 on xp pro - after using driverrobot to do a full system driver update (highly recomended though regardless of the ensuing problem I think - solution below) my ALPS touchpad buttons stopped working - I figured twas a driver issue right, so I tried updating/reinstalling through windows and through the dell site, and same thing - the touchpad could tap and double-click, but could not drag icons or drag-highlight icons, and the buttons didn't work (even though in the mouse properties it had the right settings. After just resorting to uninstalling the ALPS device itself from the device manager list I noticed the touchpad function would return to normal, only to revert back to semi-functional after windows rebooted, detected 'new hardware' and 'fixed' the issue by re-installing the touchpad.
Solution (worked for me:) Whatever I tried nothing changed, so I went into add/remove programs (in control panel) and found the ALPS touchpad pointing-device program. After removing that - all good. I'm assuming it was a seperate program to control touchpad functions - after that the little pad usually by the clock that changes colour to show touchpad activity was gone. What a bloody mission, but another God-damned windows problem bites the dust... Anyway hope it helps someone out there! :)


Thank you, Warren 4

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Thank you very much! :)
I think that there is a driver issue with this because the same thing happened to me using Windows XP Pro SP3. The track pad was working fine until a series of Windows Updates which knocked the pad out. Device Manager doesn't even show it at all. Installing Dell drivers does not help. I am going to wipe the computer and launch Ubuntu live disc to see if touchpad starts working to rule out hardware failure. I think that it will work because I have read numerous posts online where people had this problem while running Windows XP Pro.
Solved my mouse issue after windows 10 upgrade now turned on/off using Function F9
Just had the same issue. Am trying your suggestion. So far so good.
pranavrevankar007 1 Posts Friday August 14, 2015Registration date August 14, 2015 Last seen - Aug 14, 2015 at 09:32 AM
Thank you
Hi, I had a similar problem with my Lenovo Z510 after I updated it from windows 8 to windows 10. There was a error cropping up when the PC would start. "Alps Set Mouse Monitor Error"
I solved it by doing a Boot time scan from the Quick Heal Total security. It worked.
Fn + F3 on an older dell Inspiron
Thank you
using the keybord "tab buttons and ctrl+f" I uninstalled the pad driver from device manager under mouse drivers after restart it fixed itself after automatically instaling the drivers again.
your a star, thank you. Had to reinstall after everything else failed. sorted now.
Thank you
I too have been dealing with touchpad randomly shutting off on Dell Insprion laptop with windows 10. Searching through device manager and mouse settings showed nothing for touchpad, and no dirvers found on Dell Support site either.

Instead what I discovered after much searching, is that there is a setting for turning touchpad on/off hidden in the windows settings. Open up Settings in the Start menu, then search for Windows Mobility Center. Click to open. You will find settings for both Touchpad on/off and Function key behaviour there.

I have read of some laptops with Fn keys that toggle touchpad settings. Hence I've changed my laptop so Fn keys behave as function keys, not multimedia.
That was soooo easy. No Uninstaller or reinstall, just turn the TouchPad back on.
usbhubfix 1 Posts Wednesday August 3, 2016Registration date August 4, 2016 Last seen - Aug 4, 2016 at 12:02 AM
Thank you

I found out upon updating Win 8 to Win 10, my USB Root Hub was disabled. This turned off my webcam and usb ports, among others. If driver updates don't help and the devices are shown when you toggle "show hidden devices" in device manager, you might need a troubleshoot to re-enable your usb hub! Hope it helps...I was looking for hours thinking it was a driver issue.
yellowtiger - Jan 18, 2016 at 06:27 PM
Thank you
The 100% right answer is go into bios and under usb disable legacy support. That's it.
Best answer - find out which function key controls the touchpad. On Toshiba Satelite, it is f9. Hold function
key, then using an external mouse, turn the touchpad on,
rj45cab 10 Posts Monday October 20, 2008Registration date May 14, 2009 Last seen - Jan 17, 2009 at 07:04 AM
Thank you
>go to control panel and check the mouse settings, you may use a mouse to do that.
>try to locate the driver or update it if necessary.
>if things are still the same, to a system restore to set things as they were before the update.
seriously. thank you random wizard man. you saved me too.
AMEN thank you random internet guy too!!!!!!!!
Thank you. You just save me
Just do à system recovery
Thank you! The update disabled my Touchpad. Just had to re-enable it in the Additional mouse options.