I have an Dell up laptop and it's on windows 7. About a 4 days ago I was just browsing the web and my screen crashed. A window popes up and it seemed to be a windows 7 antivirus. It was scanning my computer and saying I had about 45 viruses. The window had the windows icon and everything but it was fishy. So I didn't click it. I restarted my laptop and it would load fine but the pop ups kept coming and I knew it was a virus. I went to a website called geekstogo and they usually help me with my malware/virus problems. Well I went through a couple steps and the pop ups stopped. So thinking it was gone I restarted the pc and then after the windows icon and t starts to load....it stays black and I can only see my cursor.
Here's my issue:
- can move cursor
-ctrl+alt+delete does not respond
-reboot to safemode, safemode command ended with same black screen
I can reboot and start CDs. I have tried putting in my windows 7 cd and repairing and no luck there either. After the repair it goes to black screen again.
I don't know if this is related to the virus or it was fixed but now something is just wrong with windows.
At the right side, find the strings shell & userinit and check the following
shell value data should be Explorer.exe
userinit value data should be
If shell and userinit are having different data values then change it as mentioned above. Just double click shell and userinit and enter the data values as shell --> "Value data" should be Explorer.exe
userinit --> "Value data" should be C:\WINDOWS\system32\userinit.exe,
Note: there is "," at the end of userinit.exe
Then download "Malwarebytes' Anti-Malware" from the below link.