My computer the other day came up said warning something with hdd and next thing I know the wallpaper is black, the icons are gone. the tool bar and start menu is still there. when you click on it and try to go to my documents there is nothing in there. when I go to my computer and look at the space left still shows the same amount of gigs used. I tried to restart and all didnt work and try to start in the menu with last good config. didnt work, and also try to go find last restore points but there is none.
Please Help. I have a lot of info I need.
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
Hey sorry its been a week I have been out of town I hope you can still help me I have done all this and still not working when I run the scan it has shown there was infrected files in the C:/users/nick..... and when I go to my computer and click c drive it only shows public it used to have public and nick
dont know it that helps or not
My computer seems to have a similar problem that the ones discussed here. First it gave me a number of error pop-up windows, then it shut down. When I started it, it was black, the icons folders and docs were gone. Things seems to be hiding as the tool bar has all the icons, skype is working and I'm surfing from the very computer.
I had followed the instructions given above to use ZHP. After doing the test and uploading the file the URL given is: http://speedy.sh/CgjVG/ZHPDiag.txt