Wireless capability can't turn it on [Solved/Closed]

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Hi,

I have an HP 620 Notebook and I'm having problems with the wireless connection. The WiFi button is always amber. I have tried everything from updating my drivers to pressing the button while my pc boots like the forums say. I tried installing hp wireless support but that does not work either. Please help, I don't know what to do!
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approved by Ratnendra Ashok on Jan 28, 2019
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Hi,

If you do not have HP Wireless Assistant installed on your computer and you do not want to install it, you can use the Windows Mobility Center to turn wireless devices on and off.

Windows Mobility Center only allows all wireless devices to be turned on or off--wireless LAN and Bluetooth devices cannot be turned off individually, as they can when using HP Wireless Assistant.

The action of the Windows Mobility Center control is independent of the wireless device power switch. It is possible for the wireless device LED to glow blue because power is being sent to the device, although the device is turned off.

To verify the status of the installed wireless devices, follow the steps below.
  • Click Start, enter mobility into the search field, then select Windows Mobility Center from the list.
  • On the Windows Mobility Center window, this graphics shows the Wireless Network is Connected.
  • On the Windows Mobility Center window, this graphics shows the Wireless Network is Wireless off.
  • Click Turn wireless on to turn on the device, or click to turn it off.


I hope this has given you some direction. I am assuming you are using Windows.

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Hi again. Thanx for the response. I tried installing the wireless assisstant but when I open it nothing happens. I also tried the windows mobility center but that doesn't even give the option to turn wireless on or off but I can see it says its off. I even tried going to device manager and enabling the radio on/off but that didn't work either. I downloaded the drivers using another laptop's wireless connection and tried installing but that doesn't help either...I don't mean to be difficult but it really feels like I have tried everything. I am using win7 professional by the way.
ac3mark
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Did it ever work?
cee20
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Well I took it from my mother and the only thing she used was her modem. She says she never used it. So I figured it did work before.
ac3mark
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It is possible the WIFI tx is fried. You should be abole to take it to a technician that is local and have it checked out for free. Give that a go. If you have tried all of the software steps, and still no go, then 99% sure is hardware. Have you ever taken a laptop apart? I don't recommend if it is working ut the WIFI, get a trained tech to look into it. He may get his hands on it, and get it to work in minute and send you on your way.
hi
Am also experiencing exactly the same problem
Turn of ur device,remove the battery and press the power button for a full minute to reset the machine...that worked on mine
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If your problem has been resolved kudos to you -- I had the same problem with my hp Pavilion laptop and research bore out the sad fact that this occurs way too frequently. After following the not so clear instructions with no success I simply did a system restore and VOILA I have it back to optimum.
ac3mark
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If it fixes it ...it isn't a comment, it is a fix! Thank you for your input!
My laptop is lenovo g40, I don't know how to fix it, I can't connect wifi and wifi device can't turn on
ac3mark
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Tito, start a new thread please!
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Try this: Connect to the network in wired mode that is by connecting to the wi-fi router through a LAN cable. Once you are able to connect to the internet through this method, disconnect the cable and see if the issue is resolved.