HP laptop shows black screen only after logging on

CrystalJacquez - Mar 1, 2018 at 12:22 PM - Latest reply: ac3mark 9199 Posts Monday June 3, 2013Registration dateModeratorStatus April 23, 2018 Last seen
- Mar 2, 2018 at 04:41 PM
Hello,
I have an HP Laptop i shut the computer down and upon booting up my log on lookednormal but after my screen is black. My screensaver is working on my 2nd screen and screenshot program is still visible - help please pleaseeeee


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xpcman 18839 Posts Wednesday October 8, 2008Registration dateModeratorStatus April 23, 2018 Last seen - Mar 1, 2018 at 06:16 PM
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what version of Windows are you using? What happens when you disconnect the external/second monitor?
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AdrianG0001 3 Posts Friday March 2, 2018Registration date March 2, 2018 Last seen - Updated by ac3mark on 2/03/18 at 04:41 PM
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Connect an external monitor to the VGA port to make sure the computer and graphics card is otherwise working.

Typically the cause of the black-screen failure is in the inverter or the back-light tubes which are replaceable items. It's not a job for the squeamish and involves tricky disassembly of the computer, so if you're not confident in tackling the work, better to get a quote from an experienced service person

Adrian Gates
Sr. Windows Admin
ac3mark 9199 Posts Monday June 3, 2013Registration dateModeratorStatus April 23, 2018 Last seen - Mar 2, 2018 at 04:41 PM
@AdrianG0001 they are already using the VGA port, as stated in:

is working on my 2nd screen


Besides, a One-for-One swap of the whole laptop screen is one connector!
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