I have exactly the same problem I was doing a system restore and everything seemed to going fine until this black screen with a cursor comes up and I cannot log in!!!!! please help I need my laptop xxx
Hi im having the same problem, and I partly fixed it.. My computer (windows vista buisness 32-bit) got a BAD virus that would create a new virus everytime a program is opened, and give me an error message something like "Runtime error access is denied, press OK to termiate the process". I scanned my comp, it deleted 1121 viruses, and asked me to restart my computer, I restarted, and ended up just like you, a blank screen with a mouse. this is because no processes are running. press control alt delete and select task manager. under Applications select "new task" type in explorer and press enter. you should see your background image and the taskbar as well as your icons. but other processes arent running. for example, I normaly get widows sidebar when I start, nowi dont. my plan is to back up everything and re-install the OS because it is all screwed up. then ill be okay. hope this helps.
This pertains to a Dell Inspiron 1720 laptop that crashed due to a virus. I reformatted harddrive from startup recovery command prompt option using Vista install CD, reinstalled Vista and still got the black screen with mouse cursor. I then rebooted and entered bios settings by pressing F2 key. I changed the SATA harddrive option from AHCI to ATA. Before I could do this I had to disable the Flash Cache module. I saved the changes rebooted and Windows Vista Install finally completed. Hope this helps someone.
I've been struck with the black screen of death using Windows 7 while booting normally and in safe mode. After several days of work, found a way to recover!
1. Boot from the Windows 7 install disk
2. After choosing your language, choose the "Repair your computer" option on the "install now" screen
3. Optional step: if you need special drivers to access your hard drives (SCSI, etc), follow the "load drivers" onscreen instructions to read them from an external source.
4. When prompted, choose the "System restore" option
5. Choose one of the previous restore points (I chose the second one down on mine just to be sure)
6. The system will roll back installs to that restore point; reboot only when prompted
Once I did this, my system was able to boot and worked normally again! I hope this is helpful to you.
When you press the shift key 5 times and you hear the noise, do you get a popup asking if you want to turn sticky keys on? If you do, click the link in the center that says "go to the ease of access center to disable the keyboard shortcut". This will open a new window. In this window, you can type c: into the address bar and you will get an Explorer window. Navigate to c:\windows\ and launch explorer.exe. Now do a virus cleanup
oh my gosh nathan thank youuuu soooooooo much the alt ctrl task manager trick worked perfectly my computer has been running flawlessly for days now and there were no viruses found with avast or windows defender so im guessing its completely back to normal I couldnt thank you enough!!!!!
I have your solution, it is registy problem, boot up your pc,
When it stops at the black screen with my documents open or blank, hit cntr+alt+delete and then task manager
Run a new task called regedit
Now in the left hand collum navigate to HKEY_local machine/software/microsoft/WindowsNT/Currentversion/winlogon.
Click on the winlogon folder
Now in the right hand panel click on shell.
The data value should only be explorer.exe so delete anything after that,
Do this by double clicking on shell and edit the value and hit ok
Restart and thats it!
I've been having this same problem with a clients computer running XP. I seemed to happen after doing Windows updates. In order to fix the issue oddly enough all I had to go into safe mode and install IE7. IE is awful but windows will screw up without the right one apparently.
My symptoms were black screen movable cursor after the black loading screen and before the welcome screen. I could not open task manager or the Sticky keys as others mention. Hitting shift 5 times just made the noise.
Side note: I had another computer with what seemed to be a crippling virus on it. The last computer guy said it was toast and they needed another comp. Turned out to be IE8 that came with a windows update. Uninstalled it and everything worked fine. Just one more reason to love Firefox.
I am having the exact same problem. Black screen with only the mouse cursor which you can move around the screen but that's it. This happen after a virus scan using AVG.
Here is what happened, AVG found 3 infected files...
AVG then said it needed to reboot. When it reboot it went through post and the Windows XP logo splash screen. Then the black screen with only the mouse cursor which you can move around the screen, it never gets to the login or welcome screen. Same thing with any other mode except safe mode. In safe mode you get a black screen with the words SAFE MODE in all 4 corners and the mouse pointer.
I tried booting from the Windows CD and repair mode installation from the CD but once it copies files to the hard drive and reboots from the hard drive it still has the same problem. A black screen with movable mouse pointer.
Using a other computer and a hard drive to USB adaptor I connected the this drive and found the files....
Missing from the c:\windows\system32 folder so I replaced these files from a known good computer and just as before same problem. Again connected the hard drive to a other computer to examine it and again the same files are missing again....
Every time I replace them they get deleted and the computer ends up with the black screen with only the mouse cursor which you can move around the screen.
It appears that AVG change something in the boot up so it can access and delete these protected system files. Since these files are required the system halts and the changes made by AVG are still in so even though you replace the files it again deletes them. To fix this problem the changes AVG made to the boot need to be removed.
I have tried to rename the AVG folder in C:\Program Files and in C:\ Documents and Settings\All Users\Application Data\
But it must be some were else like the registry or an INI file. Does anyone know how to remove or disable these AVG boot changes? And thanks in advance for your help.
If you are stuck at the screen with the black blinking cursor, you may have a video issue.
First off to disagnose whether you have a hardware issue or a driver issue, you need to get into your computer.
To do this, assuming you are using a laptop, unplug the computer, take the battery out, and then hit the power button a few times. Now plug it back in without the battery and test to see if you can get to the login screen. You can most likely put the battery in at this point also, but you might as well keep it out for now. If you get into the computer, go to teh device manager, and uninstall all video drivers. Reboot and let Windows install a generic video driver. One it boots back up, install the latest driver related to your video card and Motherboard.
If this is a PC, do the same thing with the exception of taking the battery out. Unplug, hit the power to drain the juice from the motherboard, and plug it back in. Hopefully this will get you into your computer.
If after reinstalling the video driver, this happens again, you may have to replace the video card on your computer.
Hope this helps because most of the info I found in this thread seemed quite silly.
I just solved my problem!
The black background with only a cursor seemed to be due to a problem with the looks-customisations my kid did in Vista.
I rebooted in safemode with command prompt, started the explorer.exe, went to the control pannel and resetted all visual settings to default. After restarting, everything seemed to work again.
hi from Greece,
if u happen to have a virus it is almost CERTAINLY unrelated to your black-screen issue (and equally unrelated to usb keyboards)
Simply do this:
- boot in safe mode
- run a registry cleaner program (i recommend the free ccleaner)
- uninstall everything that u installed the last few hours
- run msconfig and select normal boot with all startup programs unchecked. Also uncheck all non-microsoft services
My regular log on screen comes up (not black screen) on my Dell laptop, but the cursor is nowhere to be found, I use the touch tone system, not a mouse, I cannot log on without the cursor, where did it go? How do I get it back? It was working fine, just one day I turned it on the cursor does not show up.
well that was the l
most I ever readed :) anyway the things is I have the same problem like many said before me.
blackscreen after the loadingscreen with the curser still moving :( , I tried the 5 times shift ,no succes.
i can start in save mode tought and even go on the net with it ,the 5 times shift works in save mode ,just like pete said before only it changes nothing iff I start normal.
than I installed ccleaner and did exact what antonius said .. the cleaner founded some stuff and its a pretty nice program to ,thx for that only it didnt fix the blackscreen problem ,same gos for bull(omg never take that 1) ,AVT: no succes. spywaredocter: no succes .
Than I deleted my latest download what was winzip (never had problems wit it tought) also no succes .
In msconfig I made shure nothing was selected ,pretty hard to find my way in everything tought as this is the first time I use vista (hate it already,srry for the vista lovers :p) . The thing is this isnt my laptop I borrowed it from my mom :) but she already told me iff it had a virus on it she would kill me lol. Altought I had many viruses in the past but never had a blackscreen with a curser ,i had a packman eating me screen ,had all diferant colors and so further but not that .
1thing Im very shure of is it has somthing to do with the folders like
This is whats keep popping up in all the scans ,only I cant find my way to the folders and it seems its a sort of text change inside the files or maybe im tripping who knows?
anyway its getting frustrated now and I dont have a vista windows disc ,so here is another guy who asks to you all ....
PLEASE HELP US WITH THIS PROBLEM ^^
till than I wont give up and iff I find the solution I have this site in my bookmarks to come and tell you guys.
I just had the same problem, where my computer would get past the 'post screen' but then hang at a black screen with blinking cursor before the Windows Screen would appear.
Luckily, I had seen a few delays at this screen before and had fixed it by ejecting a faulty cd/burner drive. But this time that did not work. So I went into the BIOS changed the boot priority so that HDD was first and solved the issue.
Apparently with CD at first boot priority, it could no longer move onto the second priority HDD. I'm sure I'll replace the drive sooner or later, but this at least allows me to operate the pc.
I did not know about the cntrl-alt-del trick. Windows XP SP3 installed on IDE drive.
Thanks to Dell.com, which sent me a FREE Windows XP Home Ed. SP2 recovery CD. This for a 2003 Dell desktop. Included for free were updated versions of add-on software (Roxio and Cyberlink).
Using the recovery cd- did CHKDSK /R, BOOTCFG /REBUILD, FIXBOOT, and FIXMBR. Windows was then 'found' and booted up. A good idea would be to immediately run msconfig - boot.ini - check paths. Boot.ini (in C: -hidden system file) seemed to be a problem.
Recovery cd includes Windows Backup, which can be extracted and run - a good idea. It can be started using a floppy or cd - do not need to be in windows.
Booting failed later, but with no backup created.
I then installed Windows #2 on a second hard drive. Full access to copy files from main h.d.. Possible to indirectly boot to Windows #1 by setup of boot.ini.
FINAL SOLUTION - first copied files and then replaced over original Windows, and had to reinstall programs.
CAUSED BY - ignored series of BSODs which preceded Black Screen Hell. Possibly from not fully uninstalling video drivers before update.