Can't get on the internet!Solved/Closed

Question

Hello,

I am having a problam with the internat explorer on my computer. There is a connection as msn messenger works but no matter what I try I cant seem to get the internet. when I try to look at a page I just get "internet explorer cannot display the webpage". I then click diagnose copnnection problems and it tells me that
 " windows cannot connect to the in internet using HTTP, HTTPS or FTP, this is probably caused by firewall settings on ur computer.
check firewall settings for the http port 80,https port 443 and ftp port 21"
i cant seem to find out how to check these settings.... can  anyone help???
Thankyou!! xx

The Resolve · Accepted Answer

Hi,

first check if your ip and your DNS are automatically obtained... do the following

I had the same EXACT problem and this resolved my issue right away.

1. click start>control panel
2. in classic view open the icon for network connections
3. right click on the icon for Local Area Connection and choose properties
4. in the local area connection properties window click on Internet Protocol (TCP/IP), and then click on properties
5. In the next window that opened make sure that Obtain IP address automatically and Obtain DNS address automatically both have the green button on them... click apply and then OK...

you can further optimize your browser setting by doing the following...

1. in the control panel window open the icon for internet options (make sure that there is an entry for your homepage section. if you don't have any try putting www.google.com or any website you prefer IE to load upon opening)
2. click on the security tab
3. look into the part where it says security level for this zone and find the default level button, click on it
4. go to the privacy tab click also on the default button
5. go to the connections tab, look for the button for LAN Settings, click on it
6. under the lan settings window make sure that Automatically Detect settings is the only item checked...
7. go to the advanced tab and click on the Restore Defaults button
8. click apply and OK
9. close your internet explorer browser and reopen it... your default home page should load automatically

hope this helps...

KS · Answer

Did you end up getting this problem fixed?  I have the exact same thing happening to me and would love to know how to fix it without having to take my computer in to the shop.   I can check and send email on Outlook Express but just can't get on the internet!  SO frustrating.  Any help would be greatly appreciated.  Thanks!

Sandy · Answer

I tried all of the suggestions about resetting defaults etc and none of it worked.  Here is what may help you to help me-This all began when I removed zonealarm security suite and installed avast.  I disabled my internet connection before installing avast, but it seems like it automatically reenabled it and then I couldn't use browser.  the odd thing is, I tried uninstalling avast, then I was able to use my browser without a problem, but I have to have an antivirus software in the computer.  It seems to have something to do with the avast download.Can you help?

thankfull · Answer

The resolve..thank you..I was having the same problem and I followed your steps..worked perfectly!!  Thanks a million

runmanrun · Answer

tried the suggestions it worked thank God for google and the internet. Information Highway it is there but you have to SEEK then you will find.

neeger · Answer

REALLY THANK YOU!!!

Auburn Fan · Answer

You're awesome!!!  Thank you so much for your step by step, helpful advice.  It worked!  You're the bomb.com!!

inneed · Answer

My Problem was Windows Live OneCare Famely protecction

tototoro · Answer

Gosh, thank you so much for your detailed step-by-step description! Your help made me get back online as well! Your help is much appreciated!

Benb · Answer

Thanks so much, very clear, and it worked :) haven't reset my computer though yet so hopefully it will work once restarted. Thanks again, it's been broke for like 3 months :(

schradergraphics · Answer

Well, for what it is worth, I ended up uninstalling all of my drivers for my wireless usb, reinstalled them, and wala.

Charlie · Answer

ABSOLUTLY WONDERFUL!!!   I had been stuck trying to figure it out for nothing.....but now this step by step 
REALLY HELPED !!    Thanks so much!

rohit kataria · Answer

Many many thanks to "The Resolve" who responded on May 13 2009. God bless.

suave · Answer

OMG thank you so much.  I was on the phone today with every provider I can think of and no one could help.  Everyone would tell me to call some one else.  I googled the error message and this page came up, did everything written and it worked.  

Thank you once again for all your help!!!

james · Answer

i have a wireless connection and the resolve didnt work.... im going to try and uninstall AVG

theladyinthewater · Answer

That was awesome advice.  Worked like a charm...Google Popped right up.  Thanks "The Resolve"

Smitty · Answer

worked like a charm, Thanks

jenny · Answer

Thanks sooooo much, you've made my day...I am so happy that I read this thread..If not, i'll be still wasting my time listening to others...Thanks so much again..

rath831 · Answer

THANX SO MUCH MAN!!!! I HAD A FREAKN HEADACHE BECUS OF THIS PROBLEM

SigmaStrain · Answer

THANK YOU SOOOOO MUCH!! I HAVE BEEN STRUGGLING WITH THIS FOR DAYS NOW!!

gg · Answer

This is the solution for me  from above (Jassis)  I copied the post above.

Thanks gg

I had the same problem when accessing IE7. Saying stuff about ports HTTP, HTTPS, & FTP. 
I looked up many cites to fix the problem & the only solution that worked for me was 
to go to 

1.internet options & click on the connections tab 
2.And then click on LAN settings & unclick everything. 
3. And then click apply & ok.

BackOn! · Answer

Thanks JASSI It really works!

online_again · Answer

JASSI - that quick solution did the trick. I've been struggling for 2 weeks (started with MALWARE issue, many boots and uninstall/reinstall AV and Spybot stuff to "CLEAN")....thought I was good then couldn't connect to internet.  FIREFOX worked but I couldn't upload to VIMEO; IE8 didn't work at all.  Even Zone Alarm (which I resintalled) couldn't connect to download the updates).  I fixed the IE8 settings just as you said....and it WORKED!  OMG you're a lifesaver - THANKS!!

Tom · Answer

Thanks sooooooooooo much!!

robbie · Answer

I could not access the internet and I went to control panel/internet options/connections/LAN settings.  When you get to the LAN settings uncheck everything, this should work, it worked for me

Mage099 · Answer

It wont work! aghhhh im going insane! there is no apply button please help me :(

Gas hog · Answer

Jassi Bains, thank you that worked great.  I had tried everything else with no luck.
but what you told me work in just seconds.  thank you, thank you.

where do I send the check.

eli · Answer

I got same problem IE and chrome didnt work but mozilla was so I start looking  in internet and came across this directions and it work, 
open internet explorer,go tools,internet options, connections,then click in lan setting  button once there uncheck everything in proxy server area and only check the box where it says automatically detect setting in the automatic configuration area, everything else should bu unchecked.
it work for me!now after 6 months using firefox  only im glad I got IE back.

richard · Answer

cannot connect to internet using internet explorer

jellydog · Answer

tools->internet options->connections->lan settings and check the box "automatically detect settings"

Mememe · Answer

Thanks so much! I usually use Firefox. But I bought an online music course, and then couldn't access it on IE. I sat on hold forever several times with my provider, and hung up in frustration.

Thank you thank you thank you!

jack · Answer

If you recently uninstalled Norton Antivirus reinstall it.  NOrton blocks the internet explorer connection if it is not deleted properly

Cheffidy · Answer

If the virus isn't allowing you to go on the internet, of course telling you to download the software is useless.  Try system restore, click on start and type in system restore.  You will be asked if you want to restore or recover your system, check system restore because recovery will put your computer back to factory settings, losing all you files , picture, ect.  In system restore use the recommended settings.  This will put everything back to before the virus attacked.  No files , pictures , ect. will be lost.  It worked for me.  I hope this works for anyone have this problem.  It's soooo frustrating.

joe · Answer

Thanks, Worked for me too but, just need to make it CLEAR that you need to Untick all the options in "Proxy Server" in the Connections tab> LAN settings.
THANKS AGAIN,

monu · Answer

i can add printer becouse my my quick heal firewall service is not open

Can't get on the internet!

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