If the virus isn't allowing you to go on the internet, of course telling you to download the software is useless. Try system restore, click on start and type in system restore. You will be asked if you want to restore or recover your system, check system restore because recovery will put your computer back to factory settings, losing all you files , picture, ect. In system restore use the recommended settings. This will put everything back to before the virus attacked. No files , pictures , ect. will be lost. It worked for me. I hope this works for anyone have this problem. It's soooo frustrating.