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My playstation 3 won't obtain the IP address

August 2015

It is not uncommon for gaming enthusiasts to complain that their prized Play stations have repeatedly failed to secure the IP address. Generally in these cases, the chief 'Information exchange' is seen to time-out before obtaining the IP address. The problem can be simply dealt with, without any serious hardware formatting. Contrary to the popular myth, the IP server is not the issue here - and neither is the hardware at fault. One can begin by switching the Router off for approximately 30 seconds, before selecting the 'custom' option over the usual 'easy'. Next, the IP address and the server (DNS) should be allowed to be auto-checked. This should all enable the average Play station to register the IP address without timing out.

My playstation 3 won't obtain the IP address


I just got my PS3 back and I have set everything up the way I think it says to, but my PS3 won't obtain the IP address. It says: "the key information exchange timed out" and won't go any further than that. I don't know if I should use the IP server and if I should, what do I put in? I'm not all that good at this stuff and I need someone's help; please tell me how to set up a wireless connection.


I had the same issue, so I did the following:
  • switch off your router for 30 seconds and then switch it back on
  • instead of selecting Easy, choose Custom when on connection settings
  • scan through and do not make any changes, allowing it to select everything automatically
  • when going through the connections, let it check your DNS server, IP address automatically


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Published by aakai1056. - Latest update by Jeff
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