Computer is not recognizing headphones are plugged in [Solved/Closed]

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2
Registration date
Sunday June 30, 2013
Last seen
July 5, 2013
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Hello,

I have plugged my headphones into my laptop, and it says that there are no headphones plugged in. I have updated everything, restarted my laptop, disconnected the speakers, and it is the same results. I followed the instructions listed here and that didn't work. The speakers work fine.

When I try and troubleshoot, it says the only issue is that no headphones are plugged in. There are headphones plugged in. I have tried different headphones and have received the exact same result. I have tried these headphones with other devices, and they work perfectly with the other devices.

How can I fix this so I can use headphones with my laptop? This is very frustrating for me.

Thank you for your assistance.

System Configuration: Windows 8 / Chrome 27.0.1453.116
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3 replies

Best answer
approved by Israel Ayala and 2 other verified experts
586
Thank you
Hi,
  • Go to the Control panel
  • Click Hardware and Sound
  • Scroll to the bottom and click RealTek HD Audio Manager
  • In the top right corner, it says Device advanced settings in blue. Click on it
  • Click Multi-stream mode
  • Then click OK and see what happens


It should work, fingers crossed.

Hope this helps!

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I don't see the RealTek HD audio manager option in control panel
Me neither where is it?
I can get to the audio manager and device settings but I don't see a multi streaming mode
hey I couldn't find the multi-stream- mode in the device advance settings. can you please help me
thank you!
Posts
2403
Registration date
Sunday September 23, 2012
Last seen
December 13, 2018
650
152
Thank you
Hi dean w.,

First check that it's connected in the right jack plug (green one).

Please update the latest audio drivers from the support site (laptop manufacturer's website) and check. If you need help with finding the audio drivers, please reply with the Device Instance ID of the Audio Card in your computer. To get the Device Instance ID:

1. Press and hold the Windows Key and then press the R key on the keyboard to launch Run Dialog Box.
2. Type "devmgmt.msc" and hit "Enter".
3. Expand "Sound, video and game controllers" and check what device is listed here. If the sound card is not listed here, expand the "Unknown Devices" and check.
4. Double click the listed Audio Card.
5. Click the "Details" tab.
6. Select Device Instance Path or Device Instance Id (whichever is available for your version of Windows) from the drop down box.
7. Make a note of the Device Instance Path or Device Instance ID and add this in your reply.

Thanks & Regards
Zohaib R
#iworkfordell
dean w.
Posts
2
Registration date
Sunday June 30, 2013
Last seen
July 5, 2013
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Hello, me again! I tried to do the first thing, and that still didn't work.
So I attempted to do the second part of the instructions, and there is no "Unknown devices" tab on the list.
What do I do next?
It's OK. Thanks a lot!
Posts
2403
Registration date
Sunday September 23, 2012
Last seen
December 13, 2018
650
37
Thank you
Hi dean w.,

You must check for the "Unknown Devices" only if the audio card is not listed under "Sound, video and game controllers".

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6