A few days ago my laptop stopped recognizing my plugged-in headphones and started playing sound only through the built-in speakers. I have tried different headphones, but receive the same result.
Physically I don't think there is anything wrong with the jack itself. I haven't bumped it or gotten it wet. I bought my laptop only a few months ago. There was no issues until my computer was restarted at some point a few days ago.
I tried doing a system restore back to a few days before it stopped working. I have also updated the sound driver. I ended up uninstalling Realtek. However, nothing positive has happened so far. I have checked to see if the headphones were listed anywhere under unknown devices but it's not.
I've spent a lot of time looking online and trying various things to fix it but nothing seems to be working in this scenario.
I am using an Acer Aspire E15, running on Windows 8 operating system.
Please uninstall the Audio Drivers from the Device Manager and restart the computer to load generic Windows 8 Drivers. To uninstall the Audio Driver from Device Manager:
1. From the Start screen press the "Windows Key" + X. If you have a mouse, right click the bottom left side of the screen.
2. Select "Device Manager" from the menu that appears.
3. Expand "Sound, video and game controllers".
4. Right Click the device listed here.
5. Click "Uninstall".
6. Restart the computer and check if the audio jack is working.
Turn off your lappy, remove the battery and cable and press and old the power button for 30 seconds. Replug and try the headphones.