Laptop no longer recognizing headphones [Closed]

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Hello,

A few days ago my laptop stopped recognizing my plugged-in headphones and started playing sound only through the built-in speakers. I have tried different headphones, but receive the same result.

Physically I don't think there is anything wrong with the jack itself. I haven't bumped it or gotten it wet. I bought my laptop only a few months ago. There was no issues until my computer was restarted at some point a few days ago.

I tried doing a system restore back to a few days before it stopped working. I have also updated the sound driver. I ended up uninstalling Realtek. However, nothing positive has happened so far. I have checked to see if the headphones were listed anywhere under unknown devices but it's not.

I've spent a lot of time looking online and trying various things to fix it but nothing seems to be working in this scenario.

I am using an Acer Aspire E15, running on Windows 8 operating system.

Please help!

System Configuration: Windows / Firefox 45.0
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Best answer
approved by Ratnendra Ashok on Dec 30, 2018
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Hello Luciana

Two possible solutions for you to try:

Numero uno:
  • Go to Control Panel
  • Click on Hardware and Sound
  • Click on Sound
  • Then you devices should come up; speakers, Digital Audio, and headphones
  • Plug your headphones in
  • Then select headphones
  • At the bottom it will say set as default. Select that!
  • Then when you disconnect your headphones it automatically switches to the speakers and when you plug them back in it will automatically switch to headphones!!


Numero duo:
  • Go to the Control panel
  • Click Hardware and Sound
  • Scroll to the bottom and click RealTek HD Audio Manager
  • Top right corner it says Device advanced settings in blue. Click it
  • Click Multi-stream mode
  • Then click OK and see what happens


It should work, fingers crossed

hope this helps!

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luciana_v
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Thank you for responding!

For the first part, the only device that shows up is speakers.

For the second, it doesn't have device advance settings. It says "set default device" but it's greyed out so I can't click on it.
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Let me check something and I will get back to you.

P.S. I am not an Acer fan but a Blue Jays supporter.
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When you updated your audio driver, did you do it from the Acer site?

http://www.acer.com/ac/en/US/content/support
luciana_v
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I think I updated it from the link that was given to me in the Windows ActionCenter, except when I reinstalled realtek which I got from their website.

I am not an Acer fan either lol
Ambucias
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12195 > luciana_v
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Please Luciana, see if you can get the correct driver update from the Acer site and let me know.

Signing out till tomorrow.
luciana_v
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Hello, checked their website and the driver they gave me for my model of laptop was an older version of Realtek than the one I already had, so I downloaded that and it made no difference.

Hopefully something can be done!
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Hello Luciana,

Again two suggestions

Please uninstall the Audio Drivers from the Device Manager and restart the computer to load generic Windows 8 Drivers. To uninstall the Audio Driver from Device Manager:

1. From the Start screen press the "Windows Key" + X. If you have a mouse, right click the bottom left side of the screen.
2. Select "Device Manager" from the menu that appears.
3. Expand "Sound, video and game controllers".
4. Right Click the device listed here.
5. Click "Uninstall".
6. Restart the computer and check if the audio jack is working.

If not...

Turn off your lappy, remove the battery and cable and press and old the power button for 30 seconds. Replug and try the headphones.

Regards
luciana_v
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Hello again,

tried the first one and didn't work. :(

I can't do the second option because my laptop battery doesn't seem to be removable. I had to unscrew the bottom of my laptop to attempt to get at it but even unscrewed the bottom wouldn't come off easily and I was worried it would break if I kept tugging at it so I gave up.
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Please see this tutorial on how to remove the battery:

https://www.google.ca/#q=how+to+remove+battery+acer+aspire+e15
luciana_v
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My laptop isn't set up like that, my laptop is set up like this. https://www.youtube.com/watch?v=Lfwlj6FMQ9I

Looking at that video it doesn't seem like the batteries are removable....
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Poop!:-(

You are correct, the computer uses an embedded Lithium battery. (very bad idea, Taiwanese are renown for their cheap design.) What will you do if your battery life wears out?.

In many other similar instances, draining the flea power after removing the battery worked.

You have tried all of the suggestions in my repertory including your own.

I am stumped ! The only thing I can think of is to consult a technician for a possible circuit issue.

Sorry Luciana, I can't help you further. If you do find a solution, please do let me know.

Best regards and good luck in TO.
luciana_v
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Alright, thank you for your effort! If I figure something out I will post it here for anybody with a similar issue.
Ambucias
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12195 > luciana_v
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Thank you and it was a pleasure trying to help you. I wish every member on this forum was like you.

Should you have any other questions, please come back.