How To Recover Your Yahoo Mail Account

December 2016

This article explains various solutions for recovering access to your Yahoo mail account.

Please note accounts that have had absolutely no activity in the past 12 months are at risk of being deleted. Abandoned and obsolete accounts are often quickly deleted from the server, making account recovery impossible.


Forgot Yahoo ID

If you have forgotten your Yahoo ID, head over to Yahoo's Account Recovery Wizard page. Follow the step-by-step instructions to recover your account information.

Forgot Yahoo Mail Password

If you have forgotten your Yahoo Mail password, head over to Yahoo's Contact page and select Password and sign in.

Under sub-topic two, select Forgot Password, under Recommended Option, enter your email address and click on Submit.

In order to recover your account, you must at least be able to answer your account's secret questions. Inability to do so will make your account recovery much more difficult.

Forgot Yahoo Password Use Your Secret Questions

Note: If you don't have secret questions on file, that reset option won't be available in Sign-in Helper.


If you have forgotten your Yahoo password and wish to use your security questions, head over to Yahoo's Contact page and select Password and sign in.

Under sub-topic two, select Forgot Password, under Recommended Option, enter your email address and click on Submit.

Click Next. If prompted, enter the CAPTCHA code.

Select Use my secret questions, followed by Next. Then enter the answers to your security questions.

If entered correctly, Yahoo will prompt you to enter a new password. Enter your new password and click on Next to finish your password recovery.

Forgot Secret Question


If you have a mobile number, listed on your account, that option will show it.
  • Click No, I can't receive text.

You'll see your alternate email address.
  • If you have access to that email, click Yes, email me.

A "Recover access to your Yahoo account" email will be sent to your alternate email address.*
  • Enter the verification code Yahoo sent you, then click Submit.
  • Click Continue or you can click Create new password and update it on the spot.


Important Note: If you can't answer the secret question and you do not have access to your alternate e-mail address or phone number, there is nothing else you can do as Yahoo is not able to tell that you are the legitimate owner.

Invalid ID or Password Message

If your attempts to log in are being met with an Invalid ID or Invalid Password error message, this signals that you've entered a password and Yahoo ID combination that doesn't match what's on record.

If you're sure that you're entering the correct sign-in information, there are a few scenarios as to why this is happening.

If your password contains numbers or letters, make sure that your caps lock or number lock keys are activated as needed. Case-sensitive passwords are often entered incorrectly due to key stroke sensitivity.

Take a look at your browser's auto-fill settings. If your browser usually enters your password for you automatically and you've changed your password recently, you'll need to enter your new password manually to override your browser settings.

If you're sure that you're entering the correct information, this could be a sign that someone else accessed your account and changed your password. Change your password immediately using the Password Helper tool. Once you regain access to your account, review the steps to secure a hacked account to undo any changes made without your knowledge.

Alternate E-mail or Phone Number Changed

Head over to sign in helper. Use the sign in helper and attempt to recover your account, if you still can't access your account, read: Your Account Recovery Information is incorrect below.

Your Account Recovery Information is incorrect

E-mail providers take your account's privacy and security very seriously, and we'll only let you reclaim an account if you can prove you're the rightful owner.

When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.

If the Password Helper says my password can't be reset online - If you've tried using the Password Helper and weren't able to get access to your account, other recovery options may not be available. We know it can be frustrating to see the fail page, but in these rare cases, we recommend creating a new Yahoo account.

Signing in From a Different Device

If you've recently changed your phone or your mobile SIM card, you may see a verification message upon your first log-in reading First time signing in from here?

When you see this message, you'll need to choose whether you want to verify using your phone or alternate email address.

Depending on what you have listed, you can choose to get the code through text message, a phone call, or an email.

Click on the method you'd like to use and then check your email or mobile phone for the verification code. Enter the code in the field provided and click Submit.

For further information, click on this link.

Yahoo Mail Account Locked

To protect your account, a temporary lock is triggered anytime there have been too many unsuccessful attempts to sign in.

The lock will be lifted automatically after 12 hours, but you can always regain access to your account immediately using the Password Helper tool.

Problems Using Yahoo's Password Helper

Yahoo takes your account's privacy and security very seriously. As a security measure, Yahoo will only let your reclaim an account if you can definitively prove you're the rightful owner.

Since Yahoo does not collect much information up-front when you register, there are limited options for verifying that you own an account. Your best option to avoid losing access to your account is to make sure that your account recovery information always stays up-to-date.

When the Password Helper says that your password can't be reset online - If you've tried using the Sign-in Helper and weren't able to get access to your account, other recovery options may not be available. We know it can be frustrating to see the fail page, but in these rare cases, we recommend creating a new Yahoo account.

Yahoo Account Has Been Hacked

If your Yahoo account has been hacked, click here follow the prompts.

Yahoo Customer Care Personal Contact

To date, Yahoo has not given any way to have any personal contact with customer care. You must therefore try to recover your account through the means provided on Yahoo site.

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