A few words of thanks would be greatly appreciated.

MSN/Hotmail Account has been hacked!

Hacking email accounts on the internet is rampant these days and creates worry for account holders, but there are recovery techniques. For MSN / Hotmail account holders, MSN email support is the only way to retrieve a hacked account.The user has to write in a clear and an understandable language about the nature of their problem. Special care should be taken to avoid SMS langauge. For authentication,information about the identity of the user will also be required. For a Windows Live Hotmail user Windows Live Messengerinformation, like files created, contacts in the address book, nickname used, etc, will be needed to get back the MSN / Hotmail account.

If your MSN email account has been hacked, go to MSN email support: https://support.microsoft.com/fr-fr

You will need to provide the following information:
  • Your e-mail (the "Windows Live ID")
  • Your full name
  • Your date of birth (month / day / year)
  • Your full address
  • The IP addresses of the computers used to access your account, or the most commonly used
  • The answer to your secret question
  • The emergency email address registered for this account
  • Your Internet service provider
  • The date and approximate time of your last login
  • If possible, you should also include:
    • For Windows Live Hotmail users:
      • Examples of contacts listed in your address book
      • Examples of old email subjects in your inbox or messages
    • For Windows Live Messenger users:
      • Examples of contacts in your contact list
      • The nickname under which you appear on Windows Live Messenger

N.B. Be sure to write your request in clear and understandable English, avoiding SMS language, spelling and abbreviations.

Thanks to Sacabouffe for this tip on the forum.

A few words of thanks would be greatly appreciated.

Ask a question
CCM is a leading international tech website. Our content is written in collaboration with IT experts, under the direction of Jean-François Pillou, founder of CCM.net. CCM reaches more than 50 million unique visitors per month and is available in 11 languages.


This document, titled « MSN/Hotmail Account has been hacked! », is available under the Creative Commons license. Any copy, reuse, or modification of the content should be sufficiently credited to CCM (ccm.net).

1 Comment