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Hotmail account blocked (possible hacking)

Hacking email accounts on the internet has become frequent practice and even hotmail users are not free from this villainy. If users are greeted with a message which states the account has been blocked due to sending junk messages, and, if it then asks for password information, then, one can be sure they have been hacked. It is important for users to wait for the official reply from MSN hotmail which may take a week to come. A Password reset should only be done through the MSN email support. To get the hotmail account back, the help of the MSN customer support should be taken. The user has to state the problem and key in details of their identity. Once this form is filled in, the process will take off.


I attempted to logon to my hotmail email account, and was greeted with the following message:

"Your account has been blocked            
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.
What do you need to do?
We'll walk you through a few steps to verify that you own the account, then have you change your password in case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.
We've cleaned your account settings.


If you get this type of message your account has been hacked and the hackers are trying to get more information from you. Do not reply.

Below are steps you can take take to recover your account, but, because this is a common problem, it may take several days to resolve.


If you're unable to access your account, the only recovery method is to use this online form: https://account.live.com/acsr

Get back into your account if it's been blocked or hacked
[This information is preliminary and subject to change.]

If your account has been compromised--or hacked--it means that someone has stolen your password and might be using your account to access your personal info or send spam. We can help you recover your account, and help prevent it from being hacked again.

Change or reset your password
If you think your Microsoft account has been hacked, you should try to sign in to it online.

To sign in to your Microsoft account online
1.Go to the http://go.microsoft.com/fwlink/?LinkId=91489 webpage.

2.Enter your email address and password, and then tap or click Sign in.
  • If you can still sign in to your Microsoft account, you should change your password immediately, so whoever stole your old password can no longer use it. Under Account security, next to Password, tap or click Change, and then follow the instructions.
  • If you can't sign in to your account, a hacker might have changed your password and taken over your account. Tap or click Can't access your account? or go directly to the Reset your password webpage, and then follow the instructions.

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Jean-François Pillou

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