Log in not approved in Confirm your identity on another phone or computer [Solved]

Posts
2
Registration date
Monday July 29, 2019
Status
Member
Last seen
July 29, 2019
-
Hello,

I encountered this problem when I logged out my account from other phone using the "Log out from other device". Then suddenly, my account can not be messaged and went disabled.

At first, I tried to open it and gave me the option to change the password. I changed it and when I logged in, a message told me that Someone must have logged in my account so FB needs me to confirm my identity. There are 3 options but the other 2 are not available due to the "Hourly limit exceeded" so the only option available is the "Confirm your identity on another phone or computer".

I used the devices recommended but there is a message telling me that Login was not "approved". Every time I did that, the same thing happens. I read several forums about this in this website too. Only one of them retrieved their account successfully by contacting the Facebook support team. I also read it in the suggestions that I should send IDs but there are no options for that.

How can I do that? Is there any other way easier than that? How can I contact FB support team? Can I get my acct back? I need help.

System Configuration: Windows / Chrome 75.0.3770.142
See more 

3 replies

Best answer
Posts
100
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
December 7, 2019
63
1
Thank you
Hello, have you found a sollution yet? If not, these two articles may be of use for this situation:

https://ccm.net/faq/49584-what-to-do-when-your-facebook-account-is-locked-or-disabled
https://ccm.net/faq/3195-how-to-recover-a-hacked-facebook-account

Regards,
David

David Webb

Content Editor and Community Manager - CCM.net

Respond to David Webb
Posts
51373
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 29, 2019
13442
0
Thank you
Sorry but there is no way to contact Facebook Team and Facebook wishes to keep it that way. Facebook has 2+ billion users.
efghixx
Posts
2
Registration date
Monday July 29, 2019
Status
Member
Last seen
July 29, 2019
-
You mean my facebook is gone because of their own security? That is just disapppointing. I wish a better social media app will beat them someday hahahahaha
ac3mark
Posts
13031
Registration date
Monday June 3, 2013
Status
Moderator
Last seen
October 11, 2019
1568 -
You want another advertising company to pose as a social media platform? That is basically what FB is, an advertising registry!
Respond to Ambucias
0
Thank you
Did you ever get your acct back up and running?
jkj777
Posts
1
Registration date
Saturday November 2, 2019
Status
Member
Last seen
November 2, 2019
-
I’m in the same boat, I’m so pissed because my Facebook is locked! I’ve had my FB since 2009!
Respond to Meg