Instagram promotions are disabled

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-
 calliealbert -
Hello, I have a new instagram page with medical content.
My account is restricted and my promotions are disabled. And i don’t know what i did wrong. Also i tried to detele the promotions and i couldn’t.
I tried to log out, to detele and reinstall the app, to disconnect with my fb, i Send them a request to review my profile- but no answer yet.
Does anyone had this problem? Will it be fixed? Do i have to delete my account and make a new one? Will the ig support respond? Thank you.



System Configuration: iPhone / Safari 13.0.1

8 replies

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When you say your account is restricted, does it mean that only your promotions are disabled, or are there any other actions that are blocked (commenting, liking, etc.) ?

Also, what payment method is associated to your account, prepaid (automatic) or post-paid (manual - credit cards, PayPal) ? If you've chosen the first one, I recommend that you check if there are any spending limits that you may have overpassed.
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Only my promotions are disable. I can’t run new ones and I can’t detele them. I can like, post, comment, follow etc.
Payment is automatic and there is no limit of spending set.
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Hello,

Instagram may restrict your account for the following reasons: following or unfollowing a lot of pictures (there is a limit of 500 per day); mass liking, commenting, and/or messaging; posting too much; sharing violated or harmful content. Also, make sure to uninstall any third-party app, such as the Followers app – some users have encountered problems while using it.
Normally, a blocked account recovers within 24-48 hours.

Good luck.
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Hi! Thank you very much for your response. I didn’t do any of those things. I do not have any third party app. I have gained 350 followers pers day through my campaign. I don t know if this is too much and this is the reason.

The fact is that my account is ok, i can’t run promotions, or delete them in order to switch to personal account from business.
Its been 5 days already since this problem occurs.

☹️☹️
>
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Going through the same thing. Ran a promotion for my Twitch IG and gain mad followers , saves, and likes..then my promotions get disabled. I could understand if my IG was new but it’s the same
IG I’ve had since undergrad when IG first came out
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Hello I am having the same issue did you ever get this resolved?
Did you eventually get a response or fixed it, cause I’m having the same issues right now. Please let me know.
> Breejaede
I’m having the same issue my promotions are disable and my payments are paused and I can’t delete my past promotions as well. I requested a review since February 17th which is 6 days now and I haven’t received a response. I just hope I get a response before my birthday which is in a few days. Let me know when you get a response or get it fixed.
> Breejaede
The two promotions disable notification went away today and I can’t promote again. The steps didn’t work for me. All I did was request a lot of reviews now it’s gone thank God.
Can you elaborate, please? I'm having the same issue!
> Bri7any
I'm only allowed to request one time review, I'm just wondering where did you request for the review? Btw, may I know it takes you how long to solve this issue?
Hey having the same issue was it ever resolved?
Am having the same issue
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Some musics/pictures/videos may be subject to copyright - you should check if there are any on your account.

There is also another option: if you have a Facebook account you may do the following (but please note that you may lose your insights!):
1. Unlink the Facebook account from your (personal, if not pro) Instagram.
2. Log out from Instagram.
3. Log out from Facebook.
4. Log back to Instagram.

Good luck !
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Thank you for your suggestions.
Unfortunately it doesn’t work for my account.
I tried...
????
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Hello, i have the same problem like you. I have been waiting for 7 days for response. Can you, please, tell me, did you and how solve this problem with disabled account? thank in advance!
I have the same issue I am trying to send a request but it keeps me saying instagram ad account not found. Can you help me with that
I’m having the same exact issue as you!
even i am facing the same problem help me how to resolve it.
> Gonetraveling
I’m having the same issue and I don’t know what to do. I tried to log out, delete the app, etc.. but the problem still there. I can’t resume or delete my promote ????
I need help lol
Same issue if it’s resolved please respond
Problem fixed it took 3 days but just keep submitting review request and you’ll get an email from ig and then the error message will go away
I am also facing same issue from today any solutions
Log out from all the third party apps(unfollow apps or any other)
Delete all the past and ongoing promotions manually.
Switch to personal account.
Unlink your Facebook account.
Switch back to business account.
Link your Facebook account (can be the one used earlier) .
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Wednesday March 24, 2021
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I believe since you are publishing medical content and your account is relatively new, Instagram might have disable your promotions to prevent misinformation from being spread. You could keep asking them to review your account or wait for some time.
I am also facing the same issue and Instagram has been restricted my ad account 2 times anybody find any solution yet or not?

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