Hello, I have a new instagram page with medical content.
My account is restricted and my promotions are disabled. And i don’t know what i did wrong. Also i tried to detele the promotions and i couldn’t.
I tried to log out, to detele and reinstall the app, to disconnect with my fb, i Send them a request to review my profile- but no answer yet.
Does anyone had this problem? Will it be fixed? Do i have to delete my account and make a new one? Will the ig support respond? Thank you.
Instagram may restrict your account for the following reasons: following or unfollowing a lot of pictures (there is a limit of 500 per day); mass liking, commenting, and/or messaging; posting too much; sharing violated or harmful content. Also, make sure to uninstall any third-party app, such as the Followers app – some users have encountered problems while using it.
Normally, a blocked account recovers within 24-48 hours.
When you say your account is restricted, does it mean that only your promotions are disabled, or are there any other actions that are blocked (commenting, liking, etc.) ?
Also, what payment method is associated to your account, prepaid (automatic) or post-paid (manual - credit cards, PayPal) ? If you've chosen the first one, I recommend that you check if there are any spending limits that you may have overpassed.
Some musics/pictures/videos may be subject to copyright - you should check if there are any on your account.
There is also another option: if you have a Facebook account you may do the following (but please note that you may lose your insights!):
1. Unlink the Facebook account from your (personal, if not pro) Instagram.
2. Log out from Instagram.
3. Log out from Facebook.
4. Log back to Instagram.