Facebook identity not confirmed [Solved/Closed]

Report
-
Posts
1478
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
June 2, 2020
-
I really need help!

For weeks now I can´t access my facebook account. After redefining my password they blocked my account, and to unlock it says I must verify my identity and change the password.

The next step, however, says only this: «Identity Not Confirmed. We currently can't verify your identity. Please try again later.» I have contacted Facebook Support by e-mail. During one week I answered the identification procedures that they asked me. At the end the guy told me to make sure I was logged out of every devices...so I eventually logged out of my Messenger app and mobile account. I am literally without access now, because it still didn't work. The same sentence keeps appearing all the time! Then the guy from support stopped replying. The last thing I sent was a print screen with the message.

I keep sending him e-mails, hoping for an answer because I don't see this happening to other users...it's really frustrating to lose all the info I had in my account, especially because I also use Facebook to work!

So I can't do anything else! Did this already happen to anyone? I've contacted Facebook but they don't respond! It's been giving me this answer for weeks, so frustrating!
Related:

2 replies

Posts
1478
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
June 2, 2020
1,893
Hello, here is an article on what to do if your facebook account is locked or disabled.

After a "identity not confirmed" message and after you have changed your password, there is a 96 hour waiting period. You must be patient and wait.

Note: CCM is not affiliated with Facebook and cannot recover your account for you. You will have to follow the guidance in the above article.

Good luck


56
Thank you
David Webb

Content Editor and Community Manager - CCM.net

Hi,

I have just received an e-mail from facebook support. The guy finally solved it for me! (THANKS!!) It took quite a few e-mails though.

( But answering your questions: I use the page for work but only contact wise, not a business page.

I used a complaint platform in California that forwarded my issue to Facebook support. So that's the e-mail I was replying to.

I have sent my ID - it was the first thing they asked. Then answered some basic questions about myself. It took a while to solve but I'm finally in.

My page was always online, only the access was blocked.)


But this "dead end" issue was very weird...I just couldn't find anything about it online....

Thanks for your availability anyways!
Have a nice day both of you
Posts
1
Registration date
Wednesday May 1, 2019
Status
Member
Last seen
May 1, 2019
> JamesArabis
I'm having the same trouble after clicking verify identity it goes to connection lost page
Blocked Profile >
Posts
1
Registration date
Wednesday May 1, 2019
Status
Member
Last seen
May 1, 2019

Csar states he responded to the california complaint email. He contacted the BBB in california and filed a complaint against facebook.
>
Posts
1
Registration date
Wednesday May 1, 2019
Status
Member
Last seen
May 1, 2019

me Too there is No obtion to verify and It always says Identity not confirmed
> shaafi07
same prblm
csar, please could you share the contact who help you?