Identity not confirmed [Closed]

- - Latest reply:  ziri - Aug 6, 2017 at 05:36 AM
Hello,

Please help me get back to my account.

It always saying Identity not confirmed, please try again later.

I have emailed them about it yet no reply at all.

I appreciate any help..


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8
Thank you
Okay, let's make this clear.

First, its says someone has logged into my account so I have to secure my account. I clicked the "secure my account" button. At first, it asked me to change my password, so I did..

After changing my password, fn has logged me out. Trying to lig in, it already keeps on saying "identity not confirmed, try again later".

I tried everything it's asking me to do but always ends up with "identity not confirmed".

What I did was to "email FB" by replying to their first email regarding "securing my account".

I've tried a hundred times already, it's been 3 days now, but can't log in.

Thank you for helping me with this.

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Ambucias
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13138 -
I suggest you stop trying otherwise you will bug the system and delay your account recovery.

After a "identity not confirmed" message and after you have changed your password, there is a 96 hour waiting period. You must be patient and wait.
2
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Okay, thanks for the info. Didn't know that.
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Hi

Did you submit to Facebook the identification document that Facebook requested from you?
0
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Facebook didn't ask any document, just asked me to "confirm my identity"..I clicked "continue" and this would pop up "Identity not confirmed. Please try again later".
Ambucias
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Did you receive an email or sms from Facebook about this situation?
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I have emailed facebook regarding this but no reply.
Ambucias
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Facebook does not have an email address, you probably wrote to an imposter.
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I mean, I replied to their email..
Ambucias
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Now you tell me!

What did Facebook's email say and what did you reply.