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What to Do When You Don’t Receive the WhatsApp Verification Code?

In order to activate your WhatsApp account, you will first need to verify your phone number with a code that WhatsApp will send to you. When you get the code you can confirm your account. But what happens if you haven’t received the code? Don’t worry, read on and find out what to do.

Number verification is one of the multiple security measures implemented by WhatsApp to protect the privacy of its users. Through the six-digit code that you should receive by SMS or voice recording, WhatsApp seeks to ensure that you are the owner of the phone number you want to use with the app. Unfortunately, the system does not always work as it should, and some users have problems receiving this code.

Note: The code is generated automatically, it is temporary and only valid for a single use. It does not work as a personal password, nor can the code received by another person be used on your phone. The codes are unique.

I Did Not Receive the Verification Code, Now What?

The first step is to verify that you have correctly entered your phone number. The number must be in the international format. That is to say: Country code + area code + local number. In addition, as specified in WhatsApp support:

  • You should not put extra zeros at the beginning of your number.
  • Argentina numbers have a “9” between the country code and the area code. The prefix “15” must be removed, so that the number has 13 digits at the end.
  • Mexican numbers must include a “1” after the country code.

To receive the code, your SIM card must be active and in the coverage area of your mobile operator (if you are abroad, this may cause issues). A phone without signal or an inactive SIM card will make receiving the code impossible. If you use a prepaid card, make sure you are not charged for messages and calls received. If you are charged for these services and have no balance, you will not receive the code either.

If applicable, solve these problems before continuing.

Request a New Verification Code

As stated above, the verification code is temporary and single use. Upon requesting it again, WhatsApp will generate a new code and attempt to send it via SMS or call, never by email.
1.To request a new code, click on Wrong number? when you are on the number verification screen.
2. This will return you to the phone number entry screen. Select the country in the list by clicking on the small arrow on the right. The prefix will appear automatically. Enter your number again and click next.
3. Next, WhatsApp will ask you for some permissions to be able to check the code without having to enter it manually. Accept them and wait, in a few seconds you should have access to WhatsApp.

4. If you do not receive the code, you will have to wait for the countdown that appears next to the options: Resend SMS, or Call Me to be able to request it again. When it is available, try the Call Me option, answer the call and write down the code that is communicated to you.

Do not try too many times, as entering an incorrect code several times in a row will increase the waiting time for a new one.

Uninstall Whatsapp and Restart the Phone

If the problem persists after trying all of the above, it is time to implement more drastic measures:

1. Uninstall WhatsApp by going to Settings> Applications> Whatsapp> Uninstall.

2. Turn off your phone, wait at least 30 seconds and turn it on again.

3. Ask someone to send you a text message to make sure you can receive them without problems.

4. Download and reinstall the app by following one of these links: WhatsApp for Android or WhatsApp for iOS.

5. Re-open the app and try to verify your number again (referring to the previous tips).

Contact WhatsApp Directly

If you have been unable to solve the problem using the described measures, there is no alternative but to contact WhatsApp technical support through this form.

Photo: © Jakraphong Photography - Shutterstock.com


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CCM is a leading international tech website. Our content is written in collaboration with IT experts, under the direction of Jean-François Pillou, founder of CCM.net. CCM reaches more than 50 million unique visitors per month and is available in 11 languages.
This document, titled « What to Do When You Don’t Receive the WhatsApp Verification Code? », is available under the Creative Commons license. Any copy, reuse, or modification of the content should be sufficiently credited to CCM (ccm.net).

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