A few words of thanks would be greatly appreciated.

How to Fix Disabled Instagram Promotions

Instagram is a great way of promoting one's business or of starting an online business. In this process, ads and promotions are key to success. However, sometimes Instagram disables promotions on certain accounts which may result in financial loses. While it seems, there is still no definitive solution to this problem, in this article, we discuss some of the best tips that have helped our users. So if you can’t create new ads or delete old ones but you can still like, comment, and follow other users (known as Instagram restricted account ), then read on.

Instagram Made a Mistake

If you don’t think there is any particular reason to getting your promotions disabled (meaning, they follow the official guidelines, then one possible solution is to Request Review. This option is now integrated in the app but you can also fill a form by visiting Account Quality and selecting your Business Manager account. This may take up to 24 hours and even more due to the pandemic.

Not a Professional Account

In order to make an Instagram promotion, you need to be connected to your business account. If you don’t have one, then you may need to switch your personal account to a professional account.

Another reason can be because you are not a Page admin.

Young Account

In order to do promotions, your account needs to be at least 30 days old.

Spending Limits

Another thing to check is the payment method associated to your account, prepaid (automatic) or post-paid (manual - credit cards, PayPal)? If you've chosen the first one, we recommend that you check if there are any spending limits that you may have overpassed.


Instagram may restrict your account for the following reasons:

  • Following or unfollowing a lot of pictures (there is a limit of 500 per day).
  • Mass liking, commenting, and/or messaging.
  • Posting too much.
  • Sharing violated or harmful content. This seems to be the case especially of medical content that may be considered as too graphic or as fraudulent (namely when it comes to esthetic surgery).
  • Using a third-party app - make sure to uninstall any third-party app, such as the Followers app – some users have encountered problems while using it.

Normally, a blocked account recovers within 24-48 hours.

Some music, pictures, or videos may be subject to copyright - you should check if there are any on your account.

Associated Facebook Account

If you have a Facebook account you may want to do the following (note: this may make you lose your insights!):

  • Unlink the Facebook account from your (personal, if not professional) Instagram.
  • Log out from Instagram.
  • Log out from Facebook.
  • Log back to Instagram.

Go Further

If you are interested in running a professional Instagram page, you may want to understand how the algorithm works and some tips to making money with your account.

We hope that you found article helpful and that your account is no longer restricted.

Photo: Unsplash - @neonbrand; @georgiadelotz; @rswebsols


A few words of thanks would be greatly appreciated.

Ask a question
CCM is a leading international tech website. Our content is written in collaboration with IT experts, under the direction of Jean-François Pillou, founder of CCM.net. CCM reaches more than 50 million unique visitors per month and is available in 11 languages.
This document, titled « Instagram Promotions Not Working », is available under the Creative Commons license. Any copy, reuse, or modification of the content should be sufficiently credited to CCM (ccm.net).

Subscribe To Our Newsletter!

The Best of CCM in Your Inbox

Subscribe To Our Newsletter!