Facebook Account stuck on checkpoint - confirm phone number

Report
-
Posts
401
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
August 31, 2020
-
Hello,
My Facebook account was disabled a few days ago, to this day I'm not sure why.
But I was able to get it back, the major problem now is that to access my account I need to do a verification/confirmation check.
FB sends a confirmation code to a number but the phone number registered is very old and no longer in use. I created my account on PC, not on a phone so I don't know why I can't just confirm my account via e-mail insead?
It's stuck on some kind of loop that insists I send a code to the old number and enter it on FB for verification.

Please help with this, any help is appreciated, thanks in advance.

1 reply

Posts
401
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
August 31, 2020
1,406
Hi there,

You can follow the steps here on the Facebook support page which might be of help to you as you cannot get the text confirmation code and on this page they provide other alternative solutions such as phone calls and email address confirmations.

Here is an article on what to do if your facebook account is locked or disabled.

If you haven't received your Facebook Code, have a look at this article which explains what to do.

Note: CCM is not affiliated with Facebook and cannot recover your account for you. You will have to follow the guidance in the above article.

Regards
1
Thank you
Aoife McCambridge

Content Editor and Community Manager - CCM.net