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Hotmail inbox - Unable to open or check mail

June 2015


Hotmail, one of the most popular internet email services, is accessed by millions of people across the globe. It is easy to access the inbox and check emails on Hotmail. If there is a problem in accessing an email account and users are unable to open their Hotmail inbox, several steps may be taken. The date and time of the computer system must be checked as incorrect settings may cause problems in accessing Hotmail. The Internet Explorer cache and cookies must be cleared regularly. Internet Explorer security settings may also create problems in accessing Hotmail. If users are unable to open their Hotmail inbox, they must check the settings and configuration of their browser.

Unable to open Hotmail inbox



Issue


Recently you have been trying to log into your Hotmail account and check your email. However, when you do this it takes you to a page that tells you to enter your password and re-agree to all the privacy statements. You've done this over and over, and all it does is refreshing the page, still not letting you into view your emails.

Solution


I found this solution and it worked for me:
  • 1. The date on your PC needs to be set properly -- double-click on the clock to verify that

the time and date are set.
  • 2. Clear your Internet Explorer cache and cookies -- open Internet Explorer, click the Tools menu, then

Internet Options, then click on the Delete Files button, and click the Delete Cookies button.
  • 3. Check your Internet Explorer Security settings -- open Internet Explorer, click the Tools menu, then

Internet Options, then click on the Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that "Use SSL 2.0' and Use SSL
3.0" is checked, then click OK.
  • 4. Click Start, then Run, and enter the following:

regsvr32 softpub.dll
Then click OK.
  • 5. Restart Messenger and IE.

Note


Thanks to Homer for this tip on the forum.
For unlimited offline reading, you can download this article for free in PDF format:
Hotmail-inbox-unable-to-open-or-check-mail.pdf

See also

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Published by aakai1056. - Latest update by Jeff
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