i had the same problem with my emotiocons
this only works for people who are using version 9.0
clik on ur name at the top of ur main screen and it should say :
options at the bottom of the list
clikc on it and then a box shoulld come up.
look down the left hand side of the box and there shuld be messages there, click on it
then the second one down should be emoticons
click show emoticons and next to it should be show personal emoicons
clikc on that then clikc apply and it should work
hope I have been some help to you
if not then email me on
rosilinred@hotmail.co.uk
xxx
what should I do now ?