Internet connected but browsers not working Windows 10 [Solved/Closed]

Question

Ask a question Report

Internet connected but browsers not working Windows 10 [Solved/Closed]

cakelady24

Posts: 1
Registration date: Tuesday December 29, 2015
Last seen: December 29, 2015

- Updated on Dec 17, 2018 at 02:23 PM - Latest reply: bburgs - Jan 16, 2019 at 06:06 PM

Internet/Social Networks Ask a question Report

Hi,

I have a Dell XPS 13 on Windows 10. Suddenly, my browsers stopped working, other features stopped connecting to the internet. Even though in the taskbar, it says that the system is connected to the WiFi.

I've tried: Restarting my computer, restarting my router and I've done all the winsock resets. I've also gone through all previous answers to this problem. But, none of the solution worked for me.

Please help!

Report Respond to HXK

HXK Feb 11, 2017 at 10:10 AM

4

Thank you

Having exact same problems as prior messages on multiple computers. (Laptops and desktops - all with windows10) Loss of internet connectivity after visiting a number of websites. OK if stay on just one. Wifi and ethernet seem connected but all browsers just sit and spin. Incredimail locks also. Been using fix above at command prompt. Works but issue reoccurs after 1-6 hours. Have run multiple viral and malware scans. Cleaned out Temp files and resolved any registry issues - no difference. Also, disabled all on board adapters and used new USB ethernet adapter with Windows 10 drivers preinstalled - no difference. All this has begun over past several weeks.

View all 8 comments

Report

HXK - Feb 18, 2017 at 08:14 PM

This is a followup of my previous post. Took the desktop to my favorite computer repair shop run by a Russian family. Mostly they reduced the number of startup programs and removed McAfee. They installed MS Defender which comes with Windows - no problem at all now. Works perfectly. Was having same problem with my laptop. Removed McAfee and again installed MS Defender. Only removed a few startup programs but so far working fine.

Report

pzeiler

Posts: 1
Registration date: Tuesday June 20, 2017
Last seen: June 20, 2017

- Jun 20, 2017 at 04:06 AM

Same freaking thing happened to me. Couldn't access any internet, although I was connected via either hard connection or wireless. All browsers, and anything that uses the internet would not function....with no internet
McAfee kept hanging up. I'd click on it and 8-15 minutes later it would respond. I was working on this issue all day with microsoft tech's and then McAfee tech's...who then wanted me to opt for a "you pay, and then we'll fix it". I hung up on them, as they were saying it was a problem with my computer. After working on this for damn near 12 hours straight, I finally have clicked and waited long enough between each step to uninstall McAfee...and guess what? I got online like a charm, with all of my browsers. I wanna choke somebody for ruining an entire day of mine. Excuse me McAfee, can I get you to pay me for a 12 hour shift? Or can I rob 12 hours straight of your lives? The fix up above only solved my issue for a nanosecond on each restart, it would work, then nothing else...no second web page.

Report

Dawncherie

Posts: 1
Registration date: Thursday August 17, 2017
Last seen: August 20, 2017

> pzeiler

Posts: 1
Registration date: Tuesday June 20, 2017
Last seen: June 20, 2017

- Aug 17, 2017 at 08:38 AM

And yet, my issues started when I removed McAfee!

Report

skolniks

Posts: 1
Registration date: Friday September 29, 2017
Last seen: September 29, 2017

- Sep 29, 2017 at 08:28 PM

I knew it had something to do with McAfee. i've had problems with every system that uses it. they bundle it in with many computers.

I uninstalled and removed it; i'm using MS/Windows Defender from now on and everything is working great.

Thanks.

Report

Sky_lord > skolniks

Posts: 1
Registration date: Friday September 29, 2017
Last seen: September 29, 2017

- Nov 25, 2017 at 03:53 AM

I dont have McAfee install in my laptop but the microsoft edge and google chrome is not working the only thing working is the firefox Its say that "this site can't be reached" I format my laptop yet It still got the same problem

Report Respond to ac3mark

ac3mark

Posts: 11169
Registration date: Monday June 3, 2013
Status: Contributor
Last seen: January 16, 2019

1866 Aug 21, 2017 at 04:09 PM

3

Thank you

Please forgive me for my lack of response, this weekend was no fun!

In the same cmd window, run chkdsk /f /r and reboot!

This defrags your drive, which could cause these types of problems too. Also, how much free space do you have on your C drive?

Report

MVuckovic - Feb 28, 2018 at 10:46 AM

Maybe the problem is caused by an anti-virus software.
It was in my case, anyway

Ask a question

Hey, I am also experiencing the same problem for the past one week. Any solution so far?
I am also obsessed with this. After trying all mentioned solutions, I spent an hour on the phone with Verizon Fios and they performed an IP reset (not the one mentioned here) and we rebooted all equipment. My tech guy said to make sure I have the most recent equipment They said that they have had numerous calls about this and that it is related to a Windows 10 issue. I thought the problem was solved, but alas, it has returned!
I don't think it's related to Windows 10, since I've had the same issue on my 8.1 machine at work since 2/6/17. One thing seems clear: there's something going around even if it isn't a virus or malware. My machine was fine when I left it the previous week, but when I used it on that Monday, it started giving me problems. More so in Chrome, but once the browser stops responding, then Windows Live Mail will also crash and none of the other browsers will open or if they do, not be able to go to any website or page.
This is a followup of my previous post. Took the desktop to my favorite computer repair shop run by a Russian family. Mostly they reduced the number of startup programs and removed McAfee. They installed MS Defender which comes with Windows - no problem at all now. Works perfectly. Was having same problem with my laptop. Removed McAfee and again installed MS Defender. Only removed a few startup programs but so far working fine.
Same freaking thing happened to me. Couldn't access any internet, although I was connected via either hard connection or wireless. All browsers, and anything that uses the internet would not function....with no internet
McAfee kept hanging up. I'd click on it and 8-15 minutes later it would respond. I was working on this issue all day with microsoft tech's and then McAfee tech's...who then wanted me to opt for a "you pay, and then we'll fix it". I hung up on them, as they were saying it was a problem with my computer. After working on this for damn near 12 hours straight, I finally have clicked and waited long enough between each step to uninstall McAfee...and guess what? I got online like a charm, with all of my browsers. I wanna choke somebody for ruining an entire day of mine. Excuse me McAfee, can I get you to pay me for a 12 hour shift? Or can I rob 12 hours straight of your lives? The fix up above only solved my issue for a nanosecond on each restart, it would work, then nothing else...no second web page.
I knew it had something to do with McAfee. i've had problems with every system that uses it. they bundle it in with many computers.

I uninstalled and removed it; i'm using MS/Windows Defender from now on and everything is working great.

Thanks.
I dont have McAfee install in my laptop but the microsoft edge and google chrome is not working the only thing working is the firefox Its say that "this site can't be reached" I format my laptop yet It still got the same problem
Maybe the problem is caused by an anti-virus software.
It was in my case, anyway

Ambucias · Accepted Answer · 2015-12-29T17:01:14-0500

Best answer

approved by Jean-François Pillou and Ratnendra Ashok

Report Respond to Ambucias

Ambucias

Posts: 50287
Registration date: Monday February 1, 2010
Last seen: November 22, 2018

19851 Updated on Dec 17, 2018 at 02:24 PM

128

Thank you

Hi,

Follow these steps:

Start > In Run type cmd > Then "CMD" will be displayed
Now enter this command:
```
netsh int ip reset resetlog.txt
```
Press Enter
Reboot your computer

Hope, it will help!

Say "Thank you" 128

Glad we were able to help! Love us? Write us a review! Rate CCM

CCM 4448 users have said thank you to us this month

View all 30 comments

Report

JossieB - Feb 20, 2018 at 10:37 PM

This worked! Hopefully it wont happen again!

Report

Charles - Apr 6, 2018 at 08:17 AM

Just followed the steps and after rebooting I could open all webpages with no problems, Thanks a lot

Report

rrobi - May 9, 2018 at 04:36 PM

Thank you so much! I literally tried everything and I'm no expert, but your fix was simple and easy. Thank you again!!!!!!!!!!!!!!!!

Report Respond to Faragus

Faragus - Dec 20, 2018 at 04:20 AM

This fix worked like a charm after countless hours struggling to get a damn page to load . And the sad part is that the pages I am trying to load was for the fix to the problem of browsers not loading. But thank you kind sir...You are a hero

Report Respond to bburgs

bburgs - Jan 16, 2019 at 06:06 PM

The fix works - until I switch the computer off and then I have to do it again. Any long term solution

Audio (7,876)

Hardware (46,068)

Internet/Social Networks (32,309)

Linux/Unix (4,105)

MacOS (1,781)

Messaging (33,153)

Mobile (27,724)

Network (12,131)

Office Software (15,844)

Programming (2,448)

Software (20,768)

Video (145)

Video Games (8,214)

Viruses/Security (4,531)

Webmastering (865)

Windows (30,666)

Bugs and Suggestions (974)

Members' Cafe (1,614)

Opinions About Reviews (99)

Opinions About the News (1,159)

Ranking Software (6)

Internet connected but browsers not working Windows 10 [Solved/Closed]

3 replies

Your reply