Internet connected but browsers not working Windows 10 [Solved/Closed]
cakelady241
Posts Tuesday December 29, 2015Registration date
December 29, 2015
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Dec 29, 2015 at 11:49 AM - Latest reply: rrobi
- May 9, 2018 at 04:36 PM
I have a Dell XPS 13 on Windows 10 and suddenly by browsers wont work and other features wont connect to the internet even though in the taskbar it says I'm connected to my WiFi. I've tried: restarting my computer, restarting my router and I've done all the winsock resets and stuff and nothing works. I've gone thru all previous answers to this problem and the solutions dont work for me. HELP PLEASE!!! Please outline steps clearly as I'm pretty basic at computer stuff.
Start --> In run type cmd --> Then "CMD" will be displayed -->
Now enter this command
netsh int ip reset resetlog.txt
Press "Enter".
Reboot your computer"
Wifi was working fine for all my devices except the Laptop. "Connected - No internet access" was the message. I tried several solutions from Google search in vain. Your solution was short and sweet and my laptop became alive once again. Thanks a lot!
Ambucias54953
Posts Monday February 1, 2010Registration dateModeratorStatus
September 19, 2018
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srpremkumar2
Posts Thursday October 20, 2016Registration date
October 20, 2016
Last seen -Oct 20, 2016 at 04:06 PM
Ambucias,
I have tried all the CMD resets, disabled the firewall. I have tried everything suggested in all the threads. Nothing is working. CMD keeps telling me access is denied. Can you help?
I'm running into the same issue where my browsers don't work but my other programs can connect. I've tried running your command line and I keep seeing the following:
Resetting, Failed.
Access is denied.
Everything up to that point keeps saying OK!
Is there something I'm missing? Thanks for the help.
I have the same problem as above. I reset it on Wednesday and it worked till Friday then failed again. Am using administrator command prompt but still getting resetting failed, access denied, but also getting reset ok. After rebooting laptop chrome opens but stops with 'chrome not responding'. Jacquie
I too am having this same exact problem. I have ran all the cmd prompts in admin mode. (More than once actually) The problem keeps reoccurring.
I have...so far.....
Uninstalled and reinstalled all my browsers.
Ran all Malware/Spyware/Virus scanners (too many to list..trust me)
I have 2 separate dvd's with an independent boot sector virus scanner. (you know the drill, you do a selective start up and have it boot to the disk...blah, blah,blah) They both found nothing.
I have restarted the router.
I have gone through my task manager and researched anything and everything that I didn't know exactly what they were. Most were ligit...the rest are gone.
Important note: No other computer in my house is having this problem. (yet?)
If anyone (!) has an idea of anything I may have missed please respond.
This is becoming an obsession.
CheriCM2
Posts Sunday February 12, 2017Registration date
February 19, 2017
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CheriCM2
Posts Sunday February 12, 2017Registration date
February 19, 2017
Last seen -Feb 19, 2017 at 08:43 AM
Problem fixed. It was my antivirus program. Stupid McAfee. :(
See my two posts below Feb 11 and Feb 18th. Downloaded newest version of McAfee Removal Tool. Rebooted, then went to settings - Windows Defender for the built in antivirus and firewall. Probably I'd also open Task Manager, go to Start up, and disable those programs you don't need. Did this on my laptop after the Desktop was "fixed" and everything working fine.
But do we know what about McAfee (if it is the cause) specifically that is the problem? I do have it, but would be more inclined to try playing with the settings first than just deciding to remove it, or hope an update fixes the problem, since it would seem an update would be the likely culprit for the program acting differently since I know my machine came with this version of McAfee and never had any problems with before this month.
rinke22
Posts Monday February 20, 2017Registration date
February 21, 2017
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Spectremjm20176
Posts Wednesday February 15, 2017Registration date
March 6, 2017
Last seen -Feb 21, 2017 at 07:23 PM
Ambucias54953
Posts Monday February 1, 2010Registration dateModeratorStatus
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rinke22
Posts Monday February 20, 2017Registration date
February 21, 2017
Last seen -Feb 22, 2017 at 04:41 AM
Thank you Rinke2
Indeed McAfee seems to be the source of the problem
Spectremjm20176
Posts Wednesday February 15, 2017Registration date
March 6, 2017
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Ambucias54953
Posts Monday February 1, 2010Registration dateModeratorStatus
September 19, 2018
Last seen -Mar 1, 2017 at 12:09 PM
I am experimenting to see if it is the firewall specifically that is causing the problem. Turning off real time protection didn't prevent the browsers from locking up eventually again, but so far, the disabling of the firewall is working, but more time to see if that is the key to McAfee problem.
Definitely the firewall, There is a fix coming, though their tech was vague about exactly when to expect it. Looking at the date of the last update for the firewall (2/6), it matches perfectly to the time my issues began.
Short term, turning off the McAfee Firewall seems to stop the issue. The permanent fix is via an update to the firewall. This might have started to be rolled out, because I know I downloaded a McAfee update on Thursday, and have the firewall back on today, but until I get through the day without an issue, I can't 100% say the firewall fix has taken hold yet.
Same problem. Yes, it works to when I netsh int reset. I reboot the computer and it's fine. Then maybe an hour later or even 5 hours later, it does the same thing! Have to keep repeating this all the time? Why?
I tried the command mentioned earlier (i ran the cmd as an administrator and i checked to see if it was right) but while up to a point it said OK! At the end it said access denied. I restarted my pc and the browsers worked for about an hour and then they crushed again! Please help
I had the same issues and in my case I solved it by going to
internet options > connections > Lan Settings and unchecked all the checked button even automatically detect settings which was only checked in my case. And with unchecked all checked button it's working
Having exact same problems as prior messages on multiple computers. (Laptops and desktops - all with windows10) Loss of internet connectivity after visiting a number of websites. OK if stay on just one. Wifi and ethernet seem connected but all browsers just sit and spin. Incredimail locks also. Been using fix above at command prompt. Works but issue reoccurs after 1-6 hours. Have run multiple viral and malware scans. Cleaned out Temp files and resolved any registry issues - no difference. Also, disabled all on board adapters and used new USB ethernet adapter with Windows 10 drivers preinstalled - no difference. All this has begun over past several weeks.
I am also obsessed with this. After trying all mentioned solutions, I spent an hour on the phone with Verizon Fios and they performed an IP reset (not the one mentioned here) and we rebooted all equipment. My tech guy said to make sure I have the most recent equipment They said that they have had numerous calls about this and that it is related to a Windows 10 issue. I thought the problem was solved, but alas, it has returned!
Spectremjm20176
Posts Wednesday February 15, 2017Registration date
March 6, 2017
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njoe1
Posts Wednesday February 15, 2017Registration date
February 15, 2017
Last seen -Feb 15, 2017 at 12:09 PM
I don't think it's related to Windows 10, since I've had the same issue on my 8.1 machine at work since 2/6/17. One thing seems clear: there's something going around even if it isn't a virus or malware. My machine was fine when I left it the previous week, but when I used it on that Monday, it started giving me problems. More so in Chrome, but once the browser stops responding, then Windows Live Mail will also crash and none of the other browsers will open or if they do, not be able to go to any website or page.
This is a followup of my previous post. Took the desktop to my favorite computer repair shop run by a Russian family. Mostly they reduced the number of startup programs and removed McAfee. They installed MS Defender which comes with Windows - no problem at all now. Works perfectly. Was having same problem with my laptop. Removed McAfee and again installed MS Defender. Only removed a few startup programs but so far working fine.
Same freaking thing happened to me. Couldn't access any internet, although I was connected via either hard connection or wireless. All browsers, and anything that uses the internet would not function....with no internet
McAfee kept hanging up. I'd click on it and 8-15 minutes later it would respond. I was working on this issue all day with microsoft tech's and then McAfee tech's...who then wanted me to opt for a "you pay, and then we'll fix it". I hung up on them, as they were saying it was a problem with my computer. After working on this for damn near 12 hours straight, I finally have clicked and waited long enough between each step to uninstall McAfee...and guess what? I got online like a charm, with all of my browsers. I wanna choke somebody for ruining an entire day of mine. Excuse me McAfee, can I get you to pay me for a 12 hour shift? Or can I rob 12 hours straight of your lives? The fix up above only solved my issue for a nanosecond on each restart, it would work, then nothing else...no second web page.
Dawncherie10
Posts Thursday August 17, 2017Registration date
August 20, 2017
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pzeiler1
Posts Tuesday June 20, 2017Registration date
June 20, 2017
Last seen -Aug 17, 2017 at 08:38 AM
I dont have McAfee install in my laptop but the microsoft edge and google chrome is not working the only thing working is the firefox Its say that "this site can't be reached" I format my laptop yet It still got the same problem
I have followed the instructions
Start --> In run type cmd --> Then "CMD" will be displayed -->
Now enter this command
netsh int ip reset resetlog.txt
Press "Enter".
Reboot your computer"
This works for about 30 min and I have to repeat.
After 30 min Chrome is saying establishing secure connection. It will say that for about 4 min, then I will get the time out message.
The other fix is to just restart, this works as well for about 30 min then I have the connection issue again. It was been working fine for years until the last couple of days.
Yay fixed.
I uninstalled AVG that was running the fire wall( reverted back to windows fire wall)
Ran CCleaner
Deleted the Chrome folder in programs.
Ran Cleaner again
Rebooted
Downloaded a new copy of Chrome into a fresh folder.
In the settings in Chrome under system, unchecked hardware acceleration.
Rebooted.
Now been running 5 odd hours smooth as. Plus the pages load super fast.
It seems when I got my computer back from being repaired, they had installed ESET NOD antivirus which I didn't know( but bloody good on them) and I had installed AVG which caused the issues.
Ambucias54953
Posts Monday February 1, 2010Registration dateModeratorStatus
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lxswrx5
Posts Sunday May 21, 2017Registration date
May 23, 2017
Last seen -May 23, 2017 at 04:02 AM
Thanks for letting us know. Two antiviruses software will conflicts, you should have only one.
I had similar experience this evening: three browsers failed to connect (Chrome, Firefox, Edge) but my mail client (Mozilla Thunderbird) worked just fine. Simply rebooting brought it all back (for now). Very strange behavior.
Hi Ambucias
I tried this code as explained above however the response I got was that 'intipresetlog.txt' is not recognized as an internal or external command, operable program or batch file.
Considering it is NOT one word, but a command line input, you are probably NOT entering it correctly, or in the correct location.
Did you follow the instructions correctly?
As a review, it was:
netsh int ip reset resetlog.txt
From a COMMAND line. So if you are trying this in any other location other than the CMD prompt (IE the BLACK SCREEN!), then you are not following the instruction!
tnkgunner14
Posts Friday December 16, 2016Registration date
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ac3mark10480
Posts Monday June 3, 2013Registration dateModeratorStatus
September 18, 2018
Last seen -Dec 16, 2016 at 09:51 AM
I have entered the command line, it runs and resets almost everything except the last line says Resetting , Failed Access is denied.
Any thoughts, I was having issues with Opera and Chrome last night so I figured I got a bug, ran Malwarebytes and deleted a whole bunch of bad files, now I am thinking maybe it deleted something I might need.
Dawncherie10
Posts Thursday August 17, 2017Registration date
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ac3mark10480
Posts Monday June 3, 2013Registration dateModeratorStatus
September 18, 2018
Last seen -Aug 17, 2017 at 04:34 PM
ac3mark10480
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Dawncherie10
Posts Thursday August 17, 2017Registration date
August 20, 2017
Last seen -Aug 18, 2017 at 07:12 PM
This solution worked for me as well, but a I have had to run this command several times as it does not permenently correct the issue. I Wil paste this thread into a MS Tech inquiry and see what the "official" MS solution is, I if any. They will most likely issue a hotfix because this all probably started with a auto update! Linux, baby!!!
THANK UUU VERYYY MUCH!!
Very helpful
simple instructions even for someone who had no idea what I was doing -
Was Clear.
on Point.
basically - bang bang : so to speak lol
Quickly resolved
Only skimmed for answers so
Not sure if already mentioned why did this
happen?
To avoid it happening again!
Same problem faced and the best solution that was helpful to me was to keep the antivirus firewall off i.e in my case it is McAfee and browser will start working within fraction of seconds.
So I uninstalled McAfee a couple months back and all this same issues started. Then I installed Norton hoping that would fix, dann all sorts of scans antiviral and nothing is helping!!! Maybe I just need to uninstall Norton too....
I have had this same issue ever since I uninstalled McAfee about two months ago!!! Since I am just now seeing this thread, I will try the cmd steps above. Hopefully this will fix the issue permanently!! Whatever the push in Windows 10 was, didn't help my issue....no browser will work when it freezes up, not even that awful 'E'.
So I have uninstalled all antiviral software's. I ran the cmd as notated above. I got all of the fail messages and do not know how to run it as administrator. Just went to work on a newsletter and Google canary froze up . so very frustrated with this!!
ac3mark10480
Posts Monday June 3, 2013Registration dateModeratorStatus
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Dawncherie10
Posts Thursday August 17, 2017Registration date
August 20, 2017
Last seen -Aug 18, 2017 at 07:18 PM
OK, if you are using 10, you should not need antivirus, but it is nice. Look into MALWAREBYTES!
So, it runs, then freezes? Run this, when you have about 2 hours maybe?!?! Remember, if it fixes it, it is worth the time!
Dawncherie10
Posts Thursday August 17, 2017Registration date
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ac3mark10480
Posts Monday June 3, 2013Registration dateModeratorStatus
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Last seen -Aug 19, 2017 at 12:47 PM
I would, but alas, I can't seem to get a browser to work now to let me search for SFC Scannow. Or do I run that in cmd?
Dawncherie10
Posts Thursday August 17, 2017Registration date
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ac3mark10480
Posts Monday June 3, 2013Registration dateModeratorStatus
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Dawncherie10
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ac3mark10480
Posts Monday June 3, 2013Registration dateModeratorStatus
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Last seen -Aug 19, 2017 at 12:59 PM
I figured out how to do it!!! Thank God the browser on my phone works!!! Running etc Scannow, now! Thank you!
Dawncherie10
Posts Thursday August 17, 2017Registration date
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ac3mark10480
Posts Monday June 3, 2013Registration dateModeratorStatus
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Last seen -Aug 19, 2017 at 01:31 PM
Scan took 45 min max. Nothing found. Ran the reset from above again as admin and everything ok. Rebooted and will see what happens.
Dawncherie10
Posts Thursday August 17, 2017Registration date
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ac3mark10480
Posts Monday June 3, 2013Registration dateModeratorStatus
September 18, 2018
Last seen -Aug 20, 2017 at 10:19 AM
Well, still freezing up. I had 3 windows open. So I ran the reset again as admin, one part failed. Rebooting. This is beyond frustrating
I have the same issue on my wifes laptop, connected to the internet, but browsers dont work.. She does not use McAffee. She uses a support service called USTech Support that has installed something called "early detection center" which is their anti virus software
They and i have been working on this every day last week. They get it working for a while but then the problem resurfaces, then I do one the things I found on the internet. Same thing, it works for a while, but then the problem comes back
Finally last night they turned off windows defender.. Its too soon to know for sure, but i have high hopes that there was some sort of conflict between the two programs, and turning one off will solve our problem
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