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Internet connected but browsers not working Windows 10 [Solved/Closed]

Ask a question cakelady24 1Posts Tuesday December 29, 2015Registration date December 29, 2015 Last seen - Last answered on Aug 20, 2017 at 10:19 AM by Dawncherie
I have a Dell XPS 13 on Windows 10 and suddenly by browsers wont work and other features wont connect to the internet even though in the taskbar it says I'm connected to my WiFi. I've tried: restarting my computer, restarting my router and I've done all the winsock resets and stuff and nothing works. I've gone thru all previous answers to this problem and the solutions dont work for me. HELP PLEASE!!! Please outline steps clearly as I'm pretty basic at computer stuff.

THANK YOU
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Start --> In run type cmd --> Then "CMD" will be displayed -->
Now enter this command
netsh int ip reset resetlog.txt
Press "Enter".
Reboot your computer"
Spectremjm2017 6Posts Wednesday February 15, 2017Registration date March 6, 2017 Last seen - Mar 1, 2017 at 12:09 PM
I am experimenting to see if it is the firewall specifically that is causing the problem. Turning off real time protection didn't prevent the browsers from locking up eventually again, but so far, the disabling of the firewall is working, but more time to see if that is the key to McAfee problem.
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Spectremjm2017 6Posts Wednesday February 15, 2017Registration date March 6, 2017 Last seen - Mar 1, 2017 at 01:17 PM
Definitely the firewall, There is a fix coming, though their tech was vague about exactly when to expect it. Looking at the date of the last update for the firewall (2/6), it matches perfectly to the time my issues began.
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Vinod CheriCM - Mar 3, 2017 at 11:10 PM
Hi how did you fix d problem?
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Spectremjm2017 6Posts Wednesday February 15, 2017Registration date March 6, 2017 Last seen - Mar 6, 2017 at 11:30 AM
Short term, turning off the McAfee Firewall seems to stop the issue. The permanent fix is via an update to the firewall. This might have started to be rolled out, because I know I downloaded a McAfee update on Thursday, and have the firewall back on today, but until I get through the day without an issue, I can't 100% say the firewall fix has taken hold yet.
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Spectremjm2017 6Posts Wednesday February 15, 2017Registration date March 6, 2017 Last seen - Mar 6, 2017 at 03:49 PM
It looks like the problem has been resolved via the update. No problems all day today with the firewall left on.
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I have exactly the same issue on an Asus laptop, the solution worked but then the issue comes back within a day. Any ideas?
Alexa- Jan 17, 2017 at 01:46 PM
Same problem. Yes, it works to when I netsh int reset. I reboot the computer and it's fine. Then maybe an hour later or even 5 hours later, it does the same thing! Have to keep repeating this all the time? Why?
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DanaiKam- Jan 31, 2017 at 04:09 PM
I tried the command mentioned earlier (i ran the cmd as an administrator and i checked to see if it was right) but while up to a point it said OK! At the end it said access denied. I restarted my pc and the browsers worked for about an hour and then they crushed again! Please help
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Parrotjohn- Feb 7, 2017 at 12:58 PM
This may sound dumb, but where do I find Start?
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jillocity 2Posts Monday February 13, 2017Registration date February 14, 2017 Last seen - Feb 14, 2017 at 01:49 AM
With Windows keyboard, press the windows symbol key, and the R, that'Lloyd get you to the CMD line.
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Having exact same problems as prior messages on multiple computers. (Laptops and desktops - all with windows10) Loss of internet connectivity after visiting a number of websites. OK if stay on just one. Wifi and ethernet seem connected but all browsers just sit and spin. Incredimail locks also. Been using fix above at command prompt. Works but issue reoccurs after 1-6 hours. Have run multiple viral and malware scans. Cleaned out Temp files and resolved any registry issues - no difference. Also, disabled all on board adapters and used new USB ethernet adapter with Windows 10 drivers preinstalled - no difference. All this has begun over past several weeks.
njoe 1Posts Wednesday February 15, 2017Registration date February 15, 2017 Last seen - Feb 15, 2017 at 09:22 AM
I am also obsessed with this. After trying all mentioned solutions, I spent an hour on the phone with Verizon Fios and they performed an IP reset (not the one mentioned here) and we rebooted all equipment. My tech guy said to make sure I have the most recent equipment They said that they have had numerous calls about this and that it is related to a Windows 10 issue. I thought the problem was solved, but alas, it has returned!
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Spectremjm2017 6Posts Wednesday February 15, 2017Registration date March 6, 2017 Last seen - Feb 15, 2017 at 12:09 PM
I don't think it's related to Windows 10, since I've had the same issue on my 8.1 machine at work since 2/6/17. One thing seems clear: there's something going around even if it isn't a virus or malware. My machine was fine when I left it the previous week, but when I used it on that Monday, it started giving me problems. More so in Chrome, but once the browser stops responding, then Windows Live Mail will also crash and none of the other browsers will open or if they do, not be able to go to any website or page.
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HXK- Feb 18, 2017 at 08:14 PM
This is a followup of my previous post. Took the desktop to my favorite computer repair shop run by a Russian family. Mostly they reduced the number of startup programs and removed McAfee. They installed MS Defender which comes with Windows - no problem at all now. Works perfectly. Was having same problem with my laptop. Removed McAfee and again installed MS Defender. Only removed a few startup programs but so far working fine.
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pzeiler 1Posts Tuesday June 20, 2017Registration date June 20, 2017 Last seen - Jun 20, 2017 at 04:06 AM
Same freaking thing happened to me. Couldn't access any internet, although I was connected via either hard connection or wireless. All browsers, and anything that uses the internet would not function....with no internet
McAfee kept hanging up. I'd click on it and 8-15 minutes later it would respond. I was working on this issue all day with microsoft tech's and then McAfee tech's...who then wanted me to opt for a "you pay, and then we'll fix it". I hung up on them, as they were saying it was a problem with my computer. After working on this for damn near 12 hours straight, I finally have clicked and waited long enough between each step to uninstall McAfee...and guess what? I got online like a charm, with all of my browsers. I wanna choke somebody for ruining an entire day of mine. Excuse me McAfee, can I get you to pay me for a 12 hour shift? Or can I rob 12 hours straight of your lives? The fix up above only solved my issue for a nanosecond on each restart, it would work, then nothing else...no second web page.
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Dawncherie 10Posts Thursday August 17, 2017Registration date August 20, 2017 Last seen - Aug 17, 2017 at 08:38 AM
And yet, my issues started when I removed McAfee!
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Possibly connected to "safepay=bitdefender" -- i'm having this probem since using safepay
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Hi Ambucias
I tried this code as explained above however the response I got was that 'intipresetlog.txt' is not recognized as an internal or external command, operable program or batch file.

Pls kindly help me out here.
Thanks
Ando- Dec 30, 2016 at 12:47 AM
I get the same... any luck yet gunner?
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Casini ac3mark - Apr 28, 2017 at 05:37 PM
for windows 10 with no log.txt netsh int ip reset
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ac3mark 7596Posts Monday June 3, 2013Registration date ModeratorStatus August 18, 2017 Last seen - Dec 30, 2016 at 08:40 AM
Not utilizing the command prompt with elevated privileges (ADMINISTRATOR). Give that a try.
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Dawncherie 10Posts Thursday August 17, 2017Registration date August 20, 2017 Last seen - Aug 17, 2017 at 04:34 PM
How do you do that?
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ac3mark 7596Posts Monday June 3, 2013Registration date ModeratorStatus August 18, 2017 Last seen - Aug 18, 2017 at 07:12 PM
What operating system do you have?
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Thank you Ambucias...your advice has worked a treat :-)
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Same problem. If I rebot my PC I'd imagine all my files and password will be safe? Thanks
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As commenter suggested above, I uninstalled McGaffee and it was an instantaneous success. Do this first! Before you waste any amount of time
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i did what u did but it still failed any reason why it does that?
lxswrx 5Posts Sunday May 21, 2017Registration date May 23, 2017 Last seen - May 22, 2017 at 05:27 PM
Anyone have a solution?
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lxswrx 5Posts Sunday May 21, 2017Registration date May 23, 2017 Last seen - May 23, 2017 at 12:53 AM
Yay fixed.
I uninstalled AVG that was running the fire wall( reverted back to windows fire wall)
Ran CCleaner
Deleted the Chrome folder in programs.
Ran Cleaner again
Rebooted
Downloaded a new copy of Chrome into a fresh folder.
In the settings in Chrome under system, unchecked hardware acceleration.
Rebooted.
Now been running 5 odd hours smooth as. Plus the pages load super fast.
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lxswrx 5Posts Sunday May 21, 2017Registration date May 23, 2017 Last seen - May 23, 2017 at 12:56 AM
It seems when I got my computer back from being repaired, they had installed ESET NOD antivirus which I didn't know( but bloody good on them) and I had installed AVG which caused the issues.
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Ambucias 43436Posts Monday February 1, 2010Registration date ModeratorStatus August 20, 2017 Last seen - May 23, 2017 at 04:02 AM
Thanks for letting us know. Two antiviruses software will conflicts, you should have only one.
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jsexton9 1Posts Friday June 23, 2017Registration date June 23, 2017 Last seen - Jun 23, 2017 at 08:37 PM
I had similar experience this evening: three browsers failed to connect (Chrome, Firefox, Edge) but my mail client (Mozilla Thunderbird) worked just fine. Simply rebooting brought it all back (for now). Very strange behavior.
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Worked like a charm. Thanks a lot!
Dawncherie 10Posts Thursday August 17, 2017Registration date August 20, 2017 Last seen - Aug 19, 2017 at 12:47 PM
I would, but alas, I can't seem to get a browser to work now to let me search for SFC Scannow. Or do I run that in cmd?
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Dawncherie 10Posts Thursday August 17, 2017Registration date August 20, 2017 Last seen ac3mark - Aug 19, 2017 at 12:48 PM
I don't know how to get to run as administrator
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Dawncherie 10Posts Thursday August 17, 2017Registration date August 20, 2017 Last seen ac3mark - Aug 19, 2017 at 12:59 PM
I figured out how to do it!!! Thank God the browser on my phone works!!! Running etc Scannow, now! Thank you!
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Dawncherie 10Posts Thursday August 17, 2017Registration date August 20, 2017 Last seen ac3mark - Aug 19, 2017 at 01:31 PM
Scan took 45 min max. Nothing found. Ran the reset from above again as admin and everything ok. Rebooted and will see what happens.
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Dawncherie 10Posts Thursday August 17, 2017Registration date August 20, 2017 Last seen ac3mark - Aug 20, 2017 at 10:19 AM
Well, still freezing up. I had 3 windows open. So I ran the reset again as admin, one part failed. Rebooting. This is beyond frustrating
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